Summary
Overview
Work History
Education
Skills
Dancing
Languages
Timeline
Generic
Madusha Kurukulasooriya

Madusha Kurukulasooriya

Brescia

Summary

Professional with strong motivation to learn and grow professionally. During the lasts work experiences I have perfected the use of main tools and techniques needed for work including customer service, demonstrating proactivity, mental flexibility, excellent communication and interpersonal skills as well as team spirit and ability to establish priorities by organizing the work in a a rigorous and goal-oriented manner.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Passion for continuous improvement.

Overview

2025
2025
years of professional experience

Work History

Service Concierge

Flat Complex
  • Ensured compliance with safety regulations and company policies throughout daily operations.
  • Maintained comprehensive knowledge of local attractions, events, and amenities to provide informed recommendations to guests.
  • Enhanced customer satisfaction by providing personalized and efficient concierge services.

Cultural and Linguistic Mediator

Cooperativa Tempo Libero
08.2024 - Current
  • Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
  • Mainly in Hospitals and Clinics. Medical consultations and translation from Italian to Sinhala or English.
  • Developed knowledge in various departments as Neuropsychiatry, Gynecology, Operating Theatres, Diabetology..


Administrative Employee

MG Impresa Di Pulizie (Cleaning Company)
01.2018 - Current
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Greeted and answered inquiries from general public, customers and visitors and routed and resolved information requests.
  • Implemented effective time management strategies that increased overall workplace efficiency and task completion rates.
  • Contributed to the development of company policies and procedures, ensuring regulatory compliance across all departments.
  • Entered data and utilized Access database and Excel spreadsheets.
  • Maintained a well-organized filing system, ensuring easy access to important documents for all staff members.
  • Facilitated smooth internal communication by managing calendars, scheduling meetings, and coordinating events.

Shop Assistant and Store Manager

Verocaffè
08.2023 - 05.2024
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Developed strong product knowledge to educate customers on features and benefits.
  • Conducted regular stock takes to ensure inventory accuracy, avoiding discrepancies and potential sales issues.

Shop Assistant

Pandora Jewelry
11.2021 - 01.2022
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Greeted customers entering store and offered assistance with requirements.

Hotel Front Desk Receptionist

Albergo Orologio
08.2021 - 09.2021
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.

Volunteer as Shop Assitant

North London Hospice
03.2017 - 04.2017
  • Represented organization positively and professionally while providing community with much-needed services.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Maintained clean, neat, and operational facilities to serve program needs.

Childcare Assistant (Volunteer)

"Bimbo Chiama Bimbo" Association
06.2015 - 08.2015
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.

Education

TSS Solution
Brescia, Italy

Garth Hill College
Bracknell, Berkshire
09.2016 - 6 2017

High School Diploma -

Euroscuola
Brescia, Italy
06.2018

Skills

Strong multitasking

Team player mentality

Event planning experience

Reliability and punctuality

Attention to Detail

Calm Under Pressure

Dancing

Dancer since the age of 4. Mainly as a Traditional Kandyan (Sri Lankan) Dancer then Western Bollywood with some Acrobatic Skills. 

Official Choreographer of the winning team of "Concesio Dance Contest" in February 2024 then winning Second Place at the European Championships in Riccione, Italy representing Sri Lanka in May 2024.


Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Sinhalese
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
French
Beginner (A1)
German
Beginner (A1)

Timeline

Cultural and Linguistic Mediator

Cooperativa Tempo Libero
08.2024 - Current

Shop Assistant and Store Manager

Verocaffè
08.2023 - 05.2024

Shop Assistant

Pandora Jewelry
11.2021 - 01.2022

Hotel Front Desk Receptionist

Albergo Orologio
08.2021 - 09.2021

Administrative Employee

MG Impresa Di Pulizie (Cleaning Company)
01.2018 - Current

Volunteer as Shop Assitant

North London Hospice
03.2017 - 04.2017

Garth Hill College
09.2016 - 6 2017

Childcare Assistant (Volunteer)

"Bimbo Chiama Bimbo" Association
06.2015 - 08.2015

Service Concierge

Flat Complex

TSS Solution

High School Diploma -

Euroscuola

Similar Profiles

CREATE PROFILE
Madusha Kurukulasooriya