Marcio Ferguson
Nassau,No states available
Summary
Versatile Help Desk Technician boasting relevant experience in troubleshooting software and hardware issues, as well as providing customer service in technical environments. Strong skills include problem-solving, communication, and diagnostic abilities. Demonstrated impact by increasing efficiency and user satisfaction in previous roles through quick resolution of IT problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Mr. Wilson
Nassau
02.2024 - 03.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
Technical Support Intern
Ms Symonette
Nassau
06.2018 - 07.2018
- Assisted in troubleshooting hardware and software issues for customers.
- Created detailed documentation of customer interactions and problem resolution steps.
- Conducted research into product features and technical specifications.
- Provided technical support to customers on a daily basis via telephone, and email.
- Installed operating systems, applications, networks, printers, scanners, routers as required by customers.
Education
Associate of Applied Science - Information Technology Management
Bahamas Technical & Vocational Institute
Nassau, Bahamas07-2024
Skills
- Customer Needs Assessment
- Inventory Control
- Negotiation Tactics
- Troubleshooting methods
- Hardware Configuration
- Remote Support
- Customer Support
- Software Installation
- Virtualization Technologies
- System Administration
- Tech-Savvy
- Team Support
- Administrative abilities
- File Management
- Research abilities
Certification
- CompTIA A+
- CompTIA Fundamentals
Affiliations
- Office 365 for IT Support
- Virtual Labs: Passionate about hands-on learning.
- Windows Server 2022: Proficient in setting up and configuring server environments.
- Active Directory: Experienced in managing user accounts, permissions, and security.
Timeline
Sales Associate
Mr. Wilson
02.2024 - 03.2024
Technical Support Intern
Ms Symonette
06.2018 - 07.2018
Associate of Applied Science - Information Technology Management
Bahamas Technical & Vocational Institute
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