Summary
Overview
Work History
Education
Skills
Reserve police officer
Timeline
Generic

marco Gomez

Nassau,Bahamas

Summary

Dynamic professional with a proven track record at Atlantis Resorts, excelling in customer service and problem-solving. Successfully enhanced guest satisfaction through effective conflict resolution and team mentoring. Skilled in inventory management and operational efficiency, driving performance improvements while maintaining a safe and organized environment.

Overview

35
35
years of professional experience

Work History

Assistant Store Manager

Super Value Food Store
03.2019 - 03.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Assistant Public Areas Manager

Atlantis Resorts / The Cove
06.2013 - 05.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

House Man

Atlantis Resort
03.2007 - 06.2013
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.

Certified Head Lifeguard

Crystal Palace Resort
12.1989 - 03.2007
  • Conducted ongoing evaluations of lifeguard performance, providing constructive feedback for continuous improvement.
  • Updated safety protocols in accordance with industry best practices, keeping the facility current and compliant with regulatory guidelines.
  • Managed inventory control for supplies and equipment, ensuring availability of necessary resources for daily operations.
  • Streamlined record-keeping processes by transitioning to digital documentation methods.

Education

High School Diploma -

Aquinas College
Nassau, Bahamas
06-1988

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement

Reserve police officer

I have been a member of the Royal Bahamas police for the past 17 years were i give up my time to protect my country

Timeline

Assistant Store Manager

Super Value Food Store
03.2019 - 03.2025

Assistant Public Areas Manager

Atlantis Resorts / The Cove
06.2013 - 05.2016

House Man

Atlantis Resort
03.2007 - 06.2013

Certified Head Lifeguard

Crystal Palace Resort
12.1989 - 03.2007

High School Diploma -

Aquinas College

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marco Gomez