Mariel Gonzales Reyes
Providenciales
Summary
Enthusiastic and hardworking individual eager to begin a career in the hospitality industry. Highly motivated to contribute strong organizational skills, a positive attitude, and a passion for excellent customer service in roles such as Housekeeper, Waitress, or Bartender. Quick learner with the ability to adapt to fast-paced environments, maintain high cleanliness standards, and provide a welcoming guest experience. Committed to teamwork, reliability, and delivering outstanding service to enhance guest satisfaction.
Overview
7
7
years of professional experience
Work History
Bar Maid
The Ranch
11.2024 - Current
- Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Customer Service Representative
R&B Computers
04.2025 - Current
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
Owner
Mariel's Boutique
11.2024 - Current
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Commerical Manager
Financial Solution
08.2018 - 08.2023
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
Education
High School Diploma -
Northern Gardens High School
07-2012
Skills
- Customer service standards
- Delivers exceptional customer service
- Customer service excellence
- Cleaning techniques
- Ordering cleaning supplies
- Complex Problem-solving
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
R&B Computers
04.2025 - Current
Bar Maid
The Ranch
11.2024 - Current
Owner
Mariel's Boutique
11.2024 - Current
Commerical Manager
Financial Solution
08.2018 - 08.2023
High School Diploma -
Northern Gardens High School
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