Mario Francis
Nassau,NP
Summary
To work diligently in an outstanding manner for a company with standards of excellence, that would allow me to utilize my abilities and skills to ensure that the company will benefit and maintain a high level of success from my positive contribution of dedication, hard work and intelligence.
Experienced CCTV Operator with solid background in surveillance system monitoring and incident reporting. Possess strong technical skills for operating and maintaining security equipment. Noted for problem-solving abilities, quick response to situations, and clear communication of information to relevant parties. Provided increased site safety through vigilant monitoring in previous roles.
Overview
22
22
years of professional experience
Work History
CCTV Operator
Royal Bahamas Police Force
Nassau , NP
05.2019 - Current
- Monitored live CCTV feeds to ensure security and safety of premises.
- Documented incidents and maintained records of suspicious activities.
- Collaborated with law enforcement during investigations and emergencies.
- Updated Crime Brief report and AS400 system on major matters for O/C of area for Comstat as needed
- Assisted with demonstration of a new Real Time Crime Center (RTCC) platform called “Fusus” that unifies live video, sensor data like (license plate readers, gunshot detectors and drones) and dispatch information into one operational view for public safety.
- Conducted regular inspections of surveillance equipment for functionality.
- Responded promptly to alarms and alerts, assessing situations quickly.
- Provided training to new staff on CCTV protocols and procedures.
- Monitored CCTV cameras and equipment to detect suspicious activities or persons.
- Maintained and operated surveillance equipment.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Reported incidents of suspicious behavior.
- Generated detailed reports on any irregularities or violations observed while monitoring security cameras.
- Trained new employees on the use of CCTV equipment as well as basic operational procedures.
- Investigated potential criminal activity by reviewing video recordings from multiple camera angles.
- Provided recorded media to authorized personnel.
- Performed routine inspections of CCTV systems to ensure proper functionality and optimal performance levels.
- Reviewed incident reports submitted by other team members for accuracy and completeness before submitting them for approval.
- Daily camera checks on each shift
- Updating inspectors of major matters
- Fatigue CCTV room and hallway
- CCTV request - update the request on findings
- Update case diary properly
- Update dispatch book
- Update AS400 on findings
- Make sure collecting officer is logged in
Zip X Imports & PCL Imports
01.2016 - 04.2018
- 2 years experience with customs brokerage data entries, transactions and paperwork filing
- Delivery/pick ups done within both freight forwarding companies
Store Assistant Supervisor
Da Vine Wine Merchants
Harbour Island, Bahamas
01.2014 - 05.2015
- Making sure that store is cleaned to standard it should be every morning and evening while at and before leaving work
- Assisting with the purchasing of store wine, rums, bourbons, liquors, scotches, and other beverages.
- Helping on the floor and in the store with questions and concerns customers may have
- Pouring wine and selling charcuterie platters
- Responsible for the sales of our products and making sure customers inquiries are answered
- Responsible for making sure company products are advertised as best
AC/Electrician Assistant Helper
Michael Johnson Electrical & A/C Company
Harbour Island, Bahamas
01.2012 - 01.2014
- Assisting with getting the measurements, assembling, and building and putting together duct board to assigned areas.
- Assorting duct board and sheet metal duct and duct taping board and gluing sheet metal duct together after being assorted.
- Installing duct board and sheet metal duct into various assigned areas throughout job site.
- Taking measurements of length of wire and assisting with guiding them through electrical pipe to supply power to A/C unit.
- Placing color coded wire into the correct electrical pipe supply, allow for load, and to make sure power is shared and rooted properly.
- Testing and making sure that there is adequate and properly rooted power supply going to A/C unit, household meters and areas where power is needed.
Customer Service Representative
Fidelity Bank
Nassau, Bahamas
01.2010 - 01.2011
- Held position as a teller
- Assisted customers with cash, credit card and cheque transactions
- Cash and cheque deposits and withdrawals
- Assisted with daily tasks of answering customer’s questions and soliciting bank products and services
- Created local and US cheques that were to be paid out for clients
- Deposited funds to clients brokerage and loan payment accounts
Assistant Supervisor
Pop’s Trucking Company
Harbour Island, Bahamas
01.2006 - 01.2008
- Transporting rocks, sand and soil to different building sites
- Driving company equipment and supervising workers
- Delivering freight and customers cargo to their companies
- Delegating tasks among companies employees
- Preparing bills and receipts for customers
Front Desk Clerk
Runaway Hill Club Hotel
Harbour Island, Bahamas
01.2004 - 01.2005
- Receiving incoming calls and make guest appointments
- Answering guests questions and assisting them with vital information about the hotel
- Editing and cancelling in Microsoft excel booked hotel dates and dinner reservations
- Filing and sorting of mail, bills and cheques for the company and guest purchases
- Printing, copying and faxing guests information and appointments
Technician/Office Clerk
Water and Sewerage Corporation
Harbour Island, Bahamas
01.2004 - 12.2004
- Maintaining water levels and reading water meters
- Fixing busted pipes and broken water meters
- Accurately checking water chlorine levels and water pressure
- Filing and sorting bills, receipts and companies information
- Answering incoming calls and mailing bills to customers
Education
High school diploma -
Harbour Island All Age School
Harbour Island, EL, BahamasLee University - Computer Information Systems
Lee University
Cleveland, TN, USASkills
- Problem solving
- Communication
- Time Management
- Adaptability
- Teamwork
- Leadership
- Microsoft Word
- Access
- Excel
- Power-point
- Milestone Camera Program
- Fusus
- AS400 System
Timeline
CCTV Operator
Royal Bahamas Police Force
05.2019 - Current
Zip X Imports & PCL Imports
01.2016 - 04.2018
Store Assistant Supervisor
Da Vine Wine Merchants
01.2014 - 05.2015
AC/Electrician Assistant Helper
Michael Johnson Electrical & A/C Company
01.2012 - 01.2014
Customer Service Representative
Fidelity Bank
01.2010 - 01.2011
Assistant Supervisor
Pop’s Trucking Company
01.2006 - 01.2008
Front Desk Clerk
Runaway Hill Club Hotel
01.2004 - 01.2005
Technician/Office Clerk
Water and Sewerage Corporation
01.2004 - 12.2004
High school diploma -
Harbour Island All Age School
Lee University - Computer Information Systems
Lee University