Marjorie Oscar
Nassau
Summary
Many years of professional experience in customer service. Proven ability to multitask effectively while maintaining high standards of communication and organization. Highly motivated and detail-oriented, committed to fostering positive relationships and ensuring satisfaction in fast-paced environments. Seeking employment at an organization where I can further utilize my skills and become an asset to the company, by performing to the very best of my ability.
Overview
16
16
years of professional experience
Work History
Server
Rythm Cafe
03.2015 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Trained new servers on menu items and service standards for consistency.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality, in a fast paced environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Office Administrative Assistant
Island Site Development
06.2013 - 02.2015
- Coordinated office operations, ensuring efficiency in daily administrative tasks.
- Assisted in preparing reports and presentations, enhancing information clarity for stakeholders.
- Streamlined communication between departments, improving project collaboration and response times.
- Oversaw inventory management of office supplies, ensuring adequate stock levels and cost-effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Airline Customer Service Agent
Delta Airline/DGS
12.2009 - 01.2012
- Assisted customers with ticketing, check-in, and baggage handling processes.
- Resolved passenger inquiries and complaints efficiently and professionally
- Monitored flight schedules, communicated updates and accurate information to passengers promptly.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Maintain calmness while under pressure. Managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
Education
Certification of Completion - Human Resource Management
Institute of Business & Commerce
Nassau Bahamas 01-2021
Certificate of Completion - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton Fl 04-2020
High School Diploma -
C.H.Reeves Secondary School
Nassau Bahamas 06-1994
Skills
- Remarkable ability to communicate effectively, both orally and written
- Excellent work ethics and a great team player
- Ability to multi-task and ensure productivity
- Exceptional Customer Service skills, ensuring customer satisfaction
- Highly motivated in getting the job done expeditiously and effectively
- Able to adapt to a new environment and I am a quick learner
- Excellent in time management and promptness
Languages
Haitian Creole & French
Beginner (A1)
Timeline
Server
Rythm Cafe
03.2015 - Current
Office Administrative Assistant
Island Site Development
06.2013 - 02.2015
Airline Customer Service Agent
Delta Airline/DGS
12.2009 - 01.2012
Certification of Completion - Human Resource Management
Institute of Business & Commerce
Certificate of Completion - Hospitality And Tourism Management
Florida Atlantic University
High School Diploma -
C.H.Reeves Secondary School