Markera Hunter
Nassau,NP
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Island Luck
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Kentucky Fried Chicken
03.2022 - 06.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Security Guard
LPIA-LYDEN PINDLING INTERNATIONAL AIRPORT
08.2019 - 10.2020
- Improved customer satisfaction by providing efficient and friendly service during check-in and boarding processes.
- Ensured flight safety by conducting thorough inspections of aircraft cabins and verifying the accuracy of passenger information.
- Checked baggage at gate and loaded onto ramp.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
Sales Professional
David Yurman JOHN BULL
06.2019 - 08.2019
- Increased sales revenue by identifying and targeting high-potential markets and customer segments.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Public Area Attendant
RESORT WORLD BIMINI HILTON HOTEL
08.2016 - 09.2017
- Helped maintain the resort''s cleanliness and safety standards, ensuring all areas were well-organized and hazardfree.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Enhanced guest satisfaction with meticulous attention to detail in maintaining clean and orderly spaces.
Housekeeping Room Attendant
BAHAMAR HOTEL & CASINO
03.2015 - 09.2015
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Training and Development
LDI- LEADERSHIP DEVELOPMENT INSTITUTE
11.2014 - 03.2015
- Enhanced team productivity by implementing strategic leadership initiatives and fostering collaboration among associates.
- Developed high-potential employees through tailored training programs, resulting in accelerated career growth and succession planning.
- Streamlined organizational communication channels by facilitating regular meetings and open discussions among team members.
- Cultivated a culture of continuous improvement, inspiring staff to take on new challenges and achieve professional goals.
Education
No Degree -
SUCCESS TRAINING COLLEGE
Nassau, Bahamas06.2010
High School Diploma -
C.I.GIBSON SENIOR HIGH
Nassau, Bahamas06.2009
No Degree -
L W YOUNG JUNIOR HIGH
Nassau, Bahamas06.2006
No Degree -
URIAH MCPHEE PRIMARY
Nassau, Bahamas06.2001
Skills
- Product Knowledge
- Information Security
- Account Updating
- Paperwork Processing
- Customer Service
- Problem-Solving Abilities
- Customer Relations
Certification
- LDI DIPLOMA
- RED CROSS CERTIFICATES
- EMPLOYEE OF THE MONTH
- MINISTRY OF EDUCATION CERTIFICATE
- BAHAMAR CERTIFICATE
- HOSPITALITY CERTIFICATE
- HILTON BLUE ENERGY CERTIFICATE
Timeline
Customer Service Representative
Island Luck
06.2023 - Current
Cashier
Kentucky Fried Chicken
03.2022 - 06.2023
Security Guard
LPIA-LYDEN PINDLING INTERNATIONAL AIRPORT
08.2019 - 10.2020
Sales Professional
David Yurman JOHN BULL
06.2019 - 08.2019
Public Area Attendant
RESORT WORLD BIMINI HILTON HOTEL
08.2016 - 09.2017
Housekeeping Room Attendant
BAHAMAR HOTEL & CASINO
03.2015 - 09.2015
Training and Development
LDI- LEADERSHIP DEVELOPMENT INSTITUTE
11.2014 - 03.2015
No Degree -
SUCCESS TRAINING COLLEGE
High School Diploma -
C.I.GIBSON SENIOR HIGH
No Degree -
L W YOUNG JUNIOR HIGH
No Degree -
URIAH MCPHEE PRIMARY
- LDI DIPLOMA
- RED CROSS CERTIFICATES
- EMPLOYEE OF THE MONTH
- MINISTRY OF EDUCATION CERTIFICATE
- BAHAMAR CERTIFICATE
- HOSPITALITY CERTIFICATE
- HILTON BLUE ENERGY CERTIFICATE
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