Marvinique Hamilton
Nassau, Bahamas
Summary
Dynamic and results-oriented professional with extensive experience at The Fitness Connection, adept in streamlining operations and enhancing customer satisfaction. Excelled in multitasking and problem-solving, significantly improving workflow efficiency. Skilled in Excel spreadsheets and fostering positive client relationships, demonstrating a commitment to professionalism and goal achievement.
Overview
9
9
years of professional experience
Work History
Operations Assistant
The Fitness Connection
02.2024 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Completed physical inventory counts each month.
- Completed stock inventories to identify and address issues negatively impacting controls.
Shift Supervisor
Johnbull/Starbucks
07.2021 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Receptionist
Woodlawn Gardens
07.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Server/Hostess
La Parrilla Latina
10.2015 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Doris Johnson
Prince Charles Drive 06.2018
Skills
- Positive Attitude
- Attention to Detail
- Professional and Friendly
- Customer Support
- Strong Problem Solver
- Multitasking Abilities
- Excel spreadsheets
- Excellent Communication
- Relationship Building
- Documentation and Recordkeeping
- Filing and data archiving
- Decision-Making
- Professionalism
- Goal Setting
Nails
I am A self taught nail tech that enjoys transforming my clients hands and feet. I never thought i would be doing other people nails because originally I've only taught myself to do my own manicures and pedicures to save time and money. Now its something i enjoy doing after i get off from work.
Timeline
Operations Assistant
The Fitness Connection
02.2024 - Current
Shift Supervisor
Johnbull/Starbucks
07.2021 - 02.2024
Receptionist
Woodlawn Gardens
07.2020 - 02.2021
Server/Hostess
La Parrilla Latina
10.2015 - 01.2016
High School Diploma -
Doris Johnson