Mary Ann P. Loquero
Philippines
Summary
To be able to work in a career oriented and challenging environment that promotes personal growth, enhance my knowledge and uplifts professional development.
Overview
11
11
years of professional experience
Work History
Room Service Operator
Carnival Cruise Lines
01.2024 - Current
•Process guest orders in Point of Sales systems with the Sail & Sign payments.
•Doing BEI inventories.
•Doing Sales and Revenue Reports.
•Processes Room Service Supplies and Bar orders through crunchtime.
Customer Relations Assistant
China Banking Corporation
Cagayan De Oro
03.2022 - 06.2023
- Facilitated effective communication between clients and banking representatives to enhance customer satisfaction.
- Resolved client inquiries promptly, ensuring accurate information delivery and maintaining service excellence.
- Assisted in processing account applications, contributing to streamlined onboarding for new customers.
- Accepting payments.
Technical Advisor II
Convergys-Concentrix Philippines Incorporated
Cebu City
08.2016 - 09.2020
- Customer Service Associate
- Assisting Clients for their quickbook excels issues.
Broadwater Marine Australia Incorporated
Cebu City
04.2015 - 05.2015
- Making Sales Report and Summary
- Checking Invoices
- Filling Documents
- Updating checks
- Purchase Orders
- Create Estimates and Sales Order
Education
Bachelor of Science in Business Administration - Entrepreneurial Marketing
Mindanao State University- Main Campus
Marawi City, Lanao del SurDiploma in Professional Education -
Cebu Technological University-Main Campus
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Liberation Institute
Solinog, Calamba, Misamis Occidental01.2011
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Dapacan Alto Elementary School
Dapacan Alto, Calamba, Misamis Occidental01.2007
Skills
Computer Skills and Microsoft Excel Skills
Communication Skills
Writing Skills
References
- Michelle Nocete,China Banking Corporation Manager
- Ria, Canete, 09322624022, Concentrix Incorporated (Formerly Convergys)
Affiliations
- College
- Member, Philippine Junior Entrepreneurial Marketing Association (PJEMA)
- Department Performer of the Year
- Department Academic Service Awardee
- High School
- Supreme Student Government (SSG) President
- Liberation Institute Campus Journalism-Section Editor
- Liberation Institute Science Organization (LISO) President
Workshops/Certificates/Seminars Attended
- TESDA Entrepreneurship Development Training NCII
- Top Agent Award - Top Rank (Advanced Repair West) August 9, 2019 at Vikings, SM City Cebu
- Customer’s Favorite in the team (with highest count of CSATs (Repsat) for three consecutive fiscal- February, March, April 2019)
- Most Promising Agent in the team (with highest FCR within 3 consecutive fiscals- February, March, April 2019)
- Best Punches with the Best Attendance in the team (within the last 3 fiscals- February, March, April 2019)
- Top Performing Agent for having an average Issue Resolved of 100% for February Fiscal 2021
- Cultural Sensitivity Orientation-Seminar August 3 2010, IPDM Convergence Hall
- Seminar on Taxation, Land Reform and Cooperative February 10, 2009, Academic Complex, MSU, Marawi City
- Climate Change and Negative Effects of Improper Solid Waste Management
- Seminar on Taxation,Land Reform,Cooperatives and the Role of Bangko Sentral ng Pilipinas (BSP)
Disclaimer
I do certify that the above information is accurate and verifiable.
Timeline
Room Service Operator
Carnival Cruise Lines
01.2024 - Current
Customer Relations Assistant
China Banking Corporation
03.2022 - 06.2023
Technical Advisor II
Convergys-Concentrix Philippines Incorporated
08.2016 - 09.2020
Broadwater Marine Australia Incorporated
04.2015 - 05.2015
Bachelor of Science in Business Administration - Entrepreneurial Marketing
Mindanao State University- Main Campus
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Liberation Institute
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Dapacan Alto Elementary School
Diploma in Professional Education -
Cebu Technological University-Main Campus