Maxwell Kempany
Groveland,Florida
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant and sales environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Able to calmly control difficult or escalated work situations in a professional manner.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Eddies Cafe and Mercantile
05.2024 - 10.2024
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Merchandiser
Reyes Holdings
11.2023 - 04.2024
- As a beer merchandiser for Reyes Holdings Florida Distribution, I held many responsibilities during everyday work.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Researched new products to determine potential success in assigned stores.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Assisted customers with locating desired items within store locations.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Maintained a clean and organized work environment at all times.
- Regularly had discussions with store location managers about inventory, back stock, issues with merchandise, and other tasked needed at individual locations.
Wine Server/Retail Associate
Lakeridge Winery
08.2023 - 12.2023
- At the Lakeridge Winery, I would do a variety of things inside the shop and outside during events. While serving wine, I would display my knowledge of each individual wine poured, as well as making reccomendations of the specific food that is typically consumed with each type of wine. While working inside the shop, I stock shelves, assist customers with questions or other needs, pour wine glasses for customers touring the winery, and label wine cases. While working inside, I would also set up events for wine touring on the weekend. When working outside, I ran an event during a festival, broke down equipment, and assisted in repairing forklifts. Inspected and stocked shelves with products. Organized backroom storage areas to ensure efficient product retrieval. Assisted customers in locating products on store shelves. Ensured proper stock rotation by following established procedures. Built displays to promote specific products or events.
Soccer Referee and Coach
Clermont Football Club
08.2021 - 11.2023
- At Clermont Football Club, I assist kids ages 5-8 in developing soccer skills and behavior. I assist coaches in their practices, as well. In games, I serve as their referee. Monitored player conduct to ensure fair play and safety. Ensured compliance with all applicable rules and regulations of the game. Called fouls, offsides, handballs, and other infractions as needed. Inspected playing fields prior to game start for proper markings and equipment setup. Assisted in resolving conflicts between players or teams when necessary. Maintained up-to-date knowledge of soccer laws, rules, regulations, techniques, strategies, tactics, and sportsmanship principles. Officiated games following safety protocols to minimize injury to players.
Server/Cook's Assistant
Cheffing It Up Pizza
01.2017 - 10.2017
- Maintained a professional fashion while serving food and accommodating any guests' needs and orders.
- Worked as an assistant cook, keeping up with the pace of the restaurant.
- Monitored cooking foods, demonstrated Serv-Safe level profession, and assisted other cooks.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
East Ridge High School
Clermont, FL05-2023
Skills
- Point of Sale (POS) system operations
- Guest Relations Management
- Dining customer service
- Upselling techniques
- Able to work in a fast-paced work environment
- Socially Excelled
- Customer service
- Order taking
- Cleanliness
- Service quality
- Food safety awareness
- Wine pairing
- Food presentation
- Guest engagement
Certification
- ServSafe Certified
Timeline
Restaurant Waiter
Eddies Cafe and Mercantile
05.2024 - 10.2024
Merchandiser
Reyes Holdings
11.2023 - 04.2024
Wine Server/Retail Associate
Lakeridge Winery
08.2023 - 12.2023
Soccer Referee and Coach
Clermont Football Club
08.2021 - 11.2023
Server/Cook's Assistant
Cheffing It Up Pizza
01.2017 - 10.2017
- ServSafe Certified
High School Diploma -
East Ridge High School
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