Melissa Williams-Edwards
Freeport
Summary
A highly focused, self-motivated, and an experienced lady looking for a business associate position to utilize my skills while establishing and developing business relationship, identifying and achieving goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Assistant Manager
National Training Agency
05.2022 - 03.2024
- Partner with Executive Management to ensure Agency objectives are being met, ensure quality customer service and supervise a team with diverse talents and responsibilities
- Meet regularly with management to report and plan strategic plans for team objectives
- Set daily employee objectives and schedules to achieve and exceed company productivity and training goals
- Manage controllable expense and supplies within approved budget to achieve profitability targets
- Collaborate with Management to ensure the Agency is providing consistently excellent products and service, and that the environment is inviting and conducive to trainees
- Monitor customer and client satisfaction, and quality assurance, reporting any problems, accident, unsafe conditions, or equipment trouble to management
- Monitor performance and report on progress
- Track performance and conduct employee performance reviews
- Adhere to Agency policies and procedures
- Any additional duties as assigned by Executive Management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Defined clear targets and objectives and communicated to other team members.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Coordinator
National Training Agency
02.2019 - 01.2024
- Support and assist with the day-to-day supervision of operational functions of the office as assigned by the office Manager
- Communicate and coordinate with employers and employer's organization
- Registration of trainees/identify internship providers
- Engage in job placement/job referral activities
- Support the preparation of relevant monthly reports to National Training Agency's headquarters in New Providence
- Make recommendations on the improvements of systems and processes that will increase efficiency at the Grand Bahama office
- Any other duties assigned by Office Manager.
Clerk
Public Hospital Authority, Grand Bahama Health Services
09.2018 - 02.2019
- Assists with secretarial duties for the PNO, DPNO and other Senior Nurses and Managers
- Type & disseminates senior staff schedule, and make the necessary adjustments once directed
- Stamps and sort all in coming letters and other written communication for the department and distributes mails to various departments and staff
- Prepares and reminds the PNO of pending meetings including travel arrangements, or changes in travels
- Cooperates with all nursing officers and their staff members in the best interest of the hospital
- Maintains an orderly and timely file system, for easy retrieval of documents
- Distributes facsimiles immediately, particular those addressed to the PNO & DPNO
- (Actions same when necessary)
- Clears the PNO's outgoing tray periodically and distributes correspondences as directed
- Disseminates telephone and verbal message to Officers and colleagues in timely manner
- Records daily staff leaves (i.e
- Sick and vacation)
- Copies all documents as directed
- Performs all other duties assigned by PNO/DPNO and Senior Nurse Managers
- Assists with secretarial duties for special projects as assigned
- Keeps all printed forms utilized by Nursing Managers available
- Must be a team player and possess the ability to work in a fast paced office
- Process and receive orders of materials/supplies as requested/directed by Department Head.
Receptionist/Administrative Assistant/Book Keeper
Island Chain Development Co. Ltd
03.2006 - 09.2018
- Performing administrative/secretarial duties; such as answering telephones, filing, purchasing office supplies and assisting visitors and resolving/referring a wide range of customer's problems and inquiries as they enter office and via phone/email
- Property management (Collecting rent, arranging contractors for maintenance)
- Compose letters/Submitting & processing invoices (using Microsoft Word, Excel)
- Manage email and document filing
- Scheduling and coordinate appointments, meetings, interviews, events and traveling arrangements (which also includes travel and lodging)
- Account payables and receivable, preparing monthly expense to be paid to Vendor, Contractors, Tenants and Companies
- Prepared all purchase and sales agreements and homeowners contract
- Banking, (preparing deposits & cashing Cheque, Bank draft)
- Reviewing and inputs data into computer
- Office errands (paying of all utilities bills, NIB, Annual Return)
- Filing Value Added Tax (VAT)
- Cleaning office but not limited too.
Front Desk Clerk/Receptionist
Woodbourne Resort
11.2003 - 12.2004
- Check-in & checkout of guest
- Answering telephone & customer service
- Operating switch board
- Selling tours and pickup times
- Handling guest complaints and solving them.
Education
Certificate - Diploma in Human Resources (Alison Online)
Alison
01.2022
Bachelor of Arts - Business Administration And Management
Terreve College
06.2021
Associate of Arts - Business Administration
Terreve College
06.2017
Diploma - Hotel & Catering & General Knowledge
01.1994
Skills
Recruiting and interviewing
Task Delegation
Needs Assessment
Team motivation
Employee performance evaluation
Team Leadership
Computer Skills
Staff Management
Decision-Making
Good Judgment
Orientation and training
Employee Coaching and Mentoring
Operations Management
Staff Supervision
Personal
Quick learner, willingness to learn, motivated and ability to plan, prioritize and manage work effectively with minimal supervision or as a team, multi task and capability to manage multiple demands in a complex environment
References
- Mr. Terry Murray, Executive Director, National Training Agency, 461-6023/376-5092
- Mr. Elvis Burrows, Pastor, Central Zion Baptist Church, 352-8311/727-2453
- Mrs. Eunice Mortimer, Former- Office Manager, Island Chain Development Limited, 352-5064
Timeline
Assistant Manager
National Training Agency
05.2022 - 03.2024
Assistant Coordinator
National Training Agency
02.2019 - 01.2024
Clerk
Public Hospital Authority, Grand Bahama Health Services
09.2018 - 02.2019
Receptionist/Administrative Assistant/Book Keeper
Island Chain Development Co. Ltd
03.2006 - 09.2018
Front Desk Clerk/Receptionist
Woodbourne Resort
11.2003 - 12.2004
Certificate - Diploma in Human Resources (Alison Online)
Alison
Bachelor of Arts - Business Administration And Management
Terreve College
Associate of Arts - Business Administration
Terreve College
Diploma - Hotel & Catering & General Knowledge
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