Michelle Bethel-Gibson

HOST LIVE2LEAD INTERNATION LEADERSHIP & PERSONAL DEVELOPMENT CONFERENCE IN PARTNERSHIP WITH THE MAXWELL LEADERSHIP COMPANY

• Produced concept plans for high-profile corporate meetings and events.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
• Developed detailed event reports, documenting all aspects of each event.
• Fulfilled contractual obligations for rehearsal and day of event coordination.

Speaking engagements include but not limited to:

• Spoke at Bahamas Harvest Church Women's Conference.
• Spoke at Five Porches Church Financial & Investment Planning
• Succession Planning Public Service Senior Managers
• Leadership - San Bernardino School Police Department
• The Business Institute - Entrepreneurship "If Nobody loves you Create the Demand"
• IAAP Conference - "Communication that Connects"
• Zonta Club - "My Voice My Equal Future"
• Junior Achievement - Financial Literacy
• Bahamas Harvest - College Students "Who will You become"
• Kiwanis - "A Leader that Inspires Others to Serve"
• Presented information regarding Financial & Investment Planning to groups of more than 2000 employees with Public Service Department.

• The Court of Appeal - "Don't Just Communicate Make A Connection"
• Facilitate Leadership Training for Kiwanis Team
• Leaders Go Last - Three Day Leadership Training (AFD Management)
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness for Trainers at Public Service.
• Provide Virtual Training on wide variety of Topics
• Recorded and edited videos to facilitate remote learning.
• Developed effective Training on Topic based Public Service department needs and objectives.
• Delivered instructional presentations on equipment use, focusing on efficiency and productivity
• Introduced standardized training for Adult learning environments.
• Implemented diverse instructional methods to optimize the effectiveness of Trainers in Various Departments with Public Service of The Bahamas
• Facilitate increase training and Mentoring & Reverse Mentoring
• Provide a full comprehensive Training on New Kind of Diversity (Five Generations in the Work force)

• Proven ability to develop and implement creative solutions to complex problems on behalf of Clients.
• Resolved problems, improved operations and provided exceptional service for Business.
• Demonstrated strong organizational and time management skills while managing multiple projects and people.
• Develop Strategies for Clients to Self Coach when needed
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions as a thinking partner for clients
• Strengthened communication skills through regular interactions with others and departments

• Consulted with customers to assess needs and propose optimal solutions.
• License Custom Broker with full understanding of the Customs Management Act
• Prepare and submit Custom Declaration
• Process shipments for Customs Clearance & Delivery
• Maintain Customer Service data for client retention & acquisition
• Oversea Sales & Marketing
• Handle Customer Complaints
• Manage weekly newsletter for optimal customer service
• Trained and motivated employees to perform daily business functions.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Maintain Company's Website
• Prepare Company Financials in keeping Inland Revenue Requirements

• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Maintained friendly and professional customer interactions.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Assessed employee performance and developed improvement plans.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Submitted loan applications to underwriter for verification and recommendation.

• Handled various accounting transactions.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Counted, verified and handled bank deposits and armored car transactions.
• Established rapport with new clients to increase satisfaction and loyalty.
• Cross-sold credit cards, loans and other bank products.
• Assisted customers with banking needs and inquiries.
• Trained new hires on customer service policies and procedures.
• Processed applications for new accounts.
• Maintained friendly and professional customer interactions.