Summary
Overview
Work History
Education
Skills
Volunteer/Leadership Experience
Timeline
Generic

Millicent Crawford

Omaha,NE

Summary

Proven achiever with extensive experience at Nebraska Medicine, adept in data confidentiality and fostering strong client relationships. Excelled in multitasking and problem-solving, significantly enhancing office efficiency and customer satisfaction. Skilled in Microsoft Office Suite and team collaboration, my proactive approach led to streamlined operations and improved service delivery.

Overview

26
26
years of professional experience

Work History

Sr. Admin. Asst.

Nebraska Medicine
02.1998 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Developed and implemented strategies to streamline office operations.
  • Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.

Medical Transcriptionist

4354 Dewey St
04.1998 - 09.1998
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Accurately documented medical dictation to record patient care records.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
  • Improved turnaround time for report generation by efficiently managing transcription tasks.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
  • Transcribed and edited physician reports from dictation using Software.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Worked cohesively with physicians and other clinical staff to complete transcriptions.
  • Provided exceptional service to healthcare providers by promptly addressing inquiries and resolving issues related to transcribed reports.
  • Maintained security and privacy of records to protect patients and providers.
  • Increased efficiency through mastery of transcription software tools, optimizing their use for maximum productivity.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.

Education

Diploma -

Northwest High School
7600 Crownpoint Ave.

Certificate -

Omaha Word Processing And Secretarial College
2900 Farnam St

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Team Collaboration
  • Verbal and written communication
  • Relationship Building
  • Data Entry
  • Workload Management
  • File and Record Keeping
  • Support Services
  • Administrative duties
  • Basic Mathematics
  • Schedule and calendar management
  • Office Administration
  • Administrative tasks
  • Event Planning
  • Schedule Coordination
  • Microsoft Office Suite
  • Meeting Scheduling
  • File Management
  • Data Confidentiality
  • Multi-Line Phone Systems
  • Business Correspondence
  • Expense Reporting
  • Report Generation
  • Office Equipment Troubleshooting
  • Expert in Type software
  • Spreadsheet Software
  • Mail Sorting and Distribution
  • Billing and coding
  • Attention to Detail
  • Multitasking
  • Teamwork and Collaboration
  • Organizational Skills
  • Strong Problem Solver
  • Active Listening
  • Professional and mature
  • Excellent Communication
  • Team building
  • Documentation and Recordkeeping
  • Excel spreadsheets
  • Filing and data archiving

Volunteer/Leadership Experience

VOLUNTEER/LEADERSHIP EXPERIENCE

PDAC - PURPOSE DRIVEN ADVOCACY CENTER FOR CHILDREN BOARD

MEMBER - JAN 2013-PRESENT

We strategize and plan academically for underprivileged children in the Omaha

metro area. We support the children of the city by developing their work ethic,

and providing a job placement program.


MOWBC- METROPOLITAN OMAHA WOMEN’S BUSINESS CENTER, 2017-

2020

As a board member we plan events and fundraisers for female entrepreneurs.

We provide scholarships and networking opportunities for small for start-up

Timeline

Medical Transcriptionist

4354 Dewey St
04.1998 - 09.1998

Sr. Admin. Asst.

Nebraska Medicine
02.1998 - Current

Diploma -

Northwest High School

Certificate -

Omaha Word Processing And Secretarial College

Similar Profiles

CREATE PROFILE
Millicent Crawford