Miranda Grant
Summary
Dynamic professional with a proven track record at AML, enhancing customer loyalty through exceptional service and problem resolution. Skilled in active listening and data entry, adept at transforming high-stress situations into positive customer experiences. Achieved notable customer satisfaction, leveraging critical thinking and customer relations expertise to exceed service goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
AML
Grand Bahama
01.2011 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Hairstylist
Myself
Grand Bahama
01.2010 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Server /part Time
Our Lucaya
Freeport Grand Bahama
07.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Laborer
Freeport Container Port
Grand Bahama
02.2011 - 11.2011
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Improved worksite efficiency by maintaining clean and organized work areas.
Education
High School Diploma -
Jack Hayward
Freeport06.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer Relations
- Call center experience
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
walking traveling reading meet new people
Engaging in activities that match your interests provides enrichment, excitement,and energy.
Walking can bring a sense of peacefulness to the mind
Reading is a wonderful hobby that helps you grow mentally, emotionally, and psychologically. every book allows you to learn new things and explore new ideas.
Timeline
Server /part Time
Our Lucaya
07.2021 - 09.2022
Laborer
Freeport Container Port
02.2011 - 11.2011
Customer Service Representative
AML
01.2011 - Current
Hairstylist
Myself
01.2010 - Current
High School Diploma -
Jack Hayward