Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

M.Leon Nazon

Summary

Ambitious and determined IT technician pursuing real-world experience to develop acquired skills. Offering a strong understanding of computer hardware, device configuration, and operating system specifications. Eager to learn new processes, programs, and procedures to maximize contributions to user, team, and business success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Support Engineer

Dragon Tek-International
02.2025 - Current
  • Managed Active Directory objects (users, groups, OUs), applying group policies and access
  • Configured and supported VoIP/Teams Phone deployments (Yealink devices, call groups, call queues, and extensions)
  • Assisted with RMM platform migration, ensuring devices were properly onboarded, agents installed, and endpoints monitored
  • Deployed and managed security tools (SentinelOne, MFA/Duo) to improve endpoint protection and compliance.
  • Supported IT asset management processes, including hardware tracking, invoice preparation, and documentation of serial numbers for procurement and compliance.
  • Created and updated SOPs and backend administration guides for consistency across the IT team.

Service Desk Technician Level 2

Baha Mar
02.2024 - 02.2025
  • Providing technical support to Executive management.
  • Managing and supporting the Service Desk Team, working alongside the Director of Service Desk.
  • Trained and mentored junior Service Desk staff, fostering skill development and improving team efficiency.
  • Worked closely with the systems and network teams to resolve escalated incidents, acting as the bridge between technical staff and end users.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Worked with vendors and third party support teams to resolve hardware issues when internal escalation was required



Service Deck Technician Level 1

Baha Mar
12.2022 - 02.2024
  • Followed work orders precisely to identify equipment needed, materials required, and sequences to correctly complete assignments
  • Provided first-line IT support to staff, troubleshooting hardware, software, and network issues across Windows and Office 365 environments.
  • Documented recurring issues and contributed to internal knowledge base articles to improve future response efficiency
  • Provided technical support for all software and hardware issues
  • Set up equipment for employee use, completing cable management and installing the requested applications

IT Intern

Caribbean Bottling Company
04.2022 - 11.2022

Education

High School Diploma - Salutatorian

Blake Academy School ICFAA
07.2020

Skills

  • Time Management
  • Pay Attention to Detail
  • Ambitious
  • Willing to Learn
  • Work Well Under Stress
  • Being Empathetic

Accomplishments

  • Awarded Sr.High School Chaperon
  • Certificate of Achievement in English Language
  • Certificate of Achievement in Information Technology

Certification

  • Microsoft Fundamentals
  • CompTIA Fundamentals
  • CompTIA A+
  • CompTIA Network+

Languages

English

Timeline

Support Engineer

Dragon Tek-International
02.2025 - Current

Service Desk Technician Level 2

Baha Mar
02.2024 - 02.2025

Service Deck Technician Level 1

Baha Mar
12.2022 - 02.2024

IT Intern

Caribbean Bottling Company
04.2022 - 11.2022

High School Diploma - Salutatorian

Blake Academy School ICFAA

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M.Leon Nazon