MOECASA ROLLE
Nassau
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Server
Shore Break Restaurant
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Sandals Royal Bahamian Resort
11.2023 - 01.2024
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with a high level of accuracy.
- Served food and beverages promptly with focused attention to customer needs.
Server
Baha Mar Resort
02.2022 - 11.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with a high level of accuracy.
- Served food and beverages promptly with focused attention to customer needs.
Server
Lukka Kairi Waterfront
01.2018 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for the entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
SSB Wholesale Web & Bar
01.2013 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
Education
BGCSE, Diploma -
CC Sweeting Senior High
06.2013
BJC's - undefined
CC Sweeting Jr High
06.2010
Diploma - undefined
Stephen Dillet Primary
06.2007
Skills
- Customer Needs Assessments
- Hotel Operations
- Leadership Techniques
- Customer Order Management
- Customer Engagement
- Customer Interaction
- Dining Reservations
- Customer Experience
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Server
Shore Break Restaurant
02.2025 - Current
Server
Sandals Royal Bahamian Resort
11.2023 - 01.2024
Server
Baha Mar Resort
02.2022 - 11.2022
Server
Lukka Kairi Waterfront
01.2018 - 02.2022
Assistant Manager
SSB Wholesale Web & Bar
01.2013 - 09.2016
BJC's - undefined
CC Sweeting Jr High
Diploma - undefined
Stephen Dillet Primary
BGCSE, Diploma -
CC Sweeting Senior High
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