Monalisa Hanna
Freeport,Grand Bahama
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Bahamasair
09.2022 - Current
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Office Assistant
Pineridge Constituency Office
10.2021 - 09.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
Personal Assistant
Immerse Bahamas
02.2019 - 06.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Cell Phone Sales Associate
Aliv
10.2019 - 01.2020
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Barmaid
The Pool Room
05.2017 - 12.2019
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Checked daily requisition and placed orders to maintain well-stocked bar and boost profits.
Tour Consultant
Ocean Reef Resort
06.2016 - 10.2016
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Secretary
Bridgewater & Co. Law Firm
06.2012 - 07.2012
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
St. Georges High School
06.2015
Skills
- Productive employee with superb work ethic
- Quick learner
- Excellent time management skills
- Team builder in motivating others toward success
Timeline
Customer Service Agent
Bahamasair
09.2022 - Current
Office Assistant
Pineridge Constituency Office
10.2021 - 09.2022
Cell Phone Sales Associate
Aliv
10.2019 - 01.2020
Personal Assistant
Immerse Bahamas
02.2019 - 06.2021
Barmaid
The Pool Room
05.2017 - 12.2019
Tour Consultant
Ocean Reef Resort
06.2016 - 10.2016
Secretary
Bridgewater & Co. Law Firm
06.2012 - 07.2012
High School Diploma -
St. Georges High School
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