Monica Russell
Marsh Harbour,Abaco
Summary
Experienced professional seeking growth, responsibility, and challenges with a company. Committed to providing respectful and exceptional customer service to every customer. Confident in becoming a valuable asset during tenure.
Overview
12
12
years of professional experience
Work History
Beach Attendant
Abaco Beach Resort
04.2024 - Current
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
- Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
- Assisted in the coordination of special events held on the beachfront, ensuring successful execution and memorable experiences for attendees.
- Adapted to constantly changing weather conditions or unexpected challenges, demonstrating flexibility and resilience in the face of adversity.
- Increased guest satisfaction by promptly attending to their needs and requests throughout their visit.
- Handled cash transactions accurately while renting out beach equipment, ensuring proper accounting procedures were followed.
- Maintained inventory levels for various beach supplies, facilitating smooth operations during peak periods.
Receptionist
Passport Office
08.2016 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Super Bucks
07.2015 - 03.2016
Clerk
Ministry of Education (Summer Program)
06.2014 - 07.2014
Clerk Intern
Freeport Magistrate Court
07.2013 - 08.2013
- Maintained strict confidentiality with sensitive information while handling client files and records.
- Participated in training sessions to expand knowledge of company policies and procedures, enabling better support for staff members.
- Organized important meeting materials for upper management team members, facilitating successful meetings and presentations.
- Prepared expense reports accurately, streamlining the reimbursement process for employees.
Education
High School -
St Georges High School
06.2015
Jr High -
Sister Mary Patricia Russell Jr High
06.2011
Primary -
Walter Parker Primary
06.2009
Skills
Fast learner
Highly Dependable
Excellent attention to detail
Great critical thinking skills
Customer service skills
Awards And Acknowledgements
- National Training Agency Completed Training Certificate
- BGCSE (Language Arts, Religious Studies, English Literature, Geography)
- BJC (English Language, Religious Studies, English Literature, Mathematics)
Timeline
Beach Attendant
Abaco Beach Resort
04.2024 - Current
Receptionist
Passport Office
08.2016 - 09.2017
Receptionist
Super Bucks
07.2015 - 03.2016
Clerk
Ministry of Education (Summer Program)
06.2014 - 07.2014
Clerk Intern
Freeport Magistrate Court
07.2013 - 08.2013
High School -
St Georges High School
Jr High -
Sister Mary Patricia Russell Jr High
Primary -
Walter Parker Primary
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