Monique Rolle
Nassau,NP
Summary
Seasoned in enhancing customer service and operational efficiency, I excelled at Atlantis by mastering restaurant operations and employee scheduling. Leveraging interpersonal communication and kitchen oversight, I led teams to exceed performance goals. My proactive approach and ability to mentor staff have consistently improved guest satisfaction and team productivity.
Overview
39
39
years of professional experience
Work History
Assistant Restaurant Manager
Cove Cafeteria
Paradise Island Nassua , Bahamas
03.2014 - Current
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Assisted personnel with duties and tasks during high-volume periods.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Performed regular maintenance checks on kitchen equipment. (Amadeus - formerly Hotsos)
- Approve time and scheduling for line staff, managers, and the executive team.
- Addresses pay issues, vacations, and staff requests.
- Decorates for all functions and special events.
- Fill in for the administrative assistant.
Cove Coordinator
Atlantis
Paradise Island Nassua , Bahamas
07.2007 - 03.2014
- Guest check-in and check-out.
- Resort call center, dealing with guest requests, issues, complaints, and special bookings.
- Logging, dispatching, and escalating calls to various departments in Hotsos.
- Booking a guest babysitting request.
- Babysitting Payroll
- Lead trainer for new hires.
- Assisted with the uploading of all areas, deficiencies, and hotel supplies in the Hotsos new system.
- Assist with the training for the opening of Cove and Reef.
- Building great relationships with all sister departments to get the job done.
Resort Call Centre
One and Only Ocean Club
Paradise Island Nassua , Bahamas
01.2004 - 03.2007
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Consulted with customers to resolve service and billing issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Tour Car Driver
Untrepreneur
Nassau, Bahamas
10.2001 - 09.2004
- Assisted tourists with luggage loading and unloading.
- Guest tours around the island.
Casino Credit Clerk
Atlantis
Paradise Island Nassua , Bahamas
10.1996 - 10.2001
- Conducted research on past due accounts as requested by management.
- Monitored delinquent accounts and followed up with customers on overdue balances.
- Responded to inquiries from customers regarding their accounts or other related matters.
- Updated accounts and credit reports to reflect recent changes.
- Check the guest in for a credit line of play.
- Verified current and historical residences, property ownership and various types of debt by accessing public records and directories.
Front Desk Clerk
Sheraton British Colonial
Nassau, Bahamas
09.1985 - 09.1996
- Provided information regarding hotel amenities, services, and local attractions.
- Kept records of room availability and guest accounts, manually or using computers.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Certificat Course - Hospitality
Atlantis University
Paradise Island Atlants01-2005
High School Diploma -
A.F. Adderly Senior High
Baillou Hill Road06-1985
Some College (No Degree) - Typing And Book Keeping
Progressive Art And Technology
Market StreetSkills
- Customer assistance
- Employee scheduling
- Interpersonal and written communication
- Dish preparation
- Restaurant operations
- Training and mentoring
- Shift management
- Kitchen oversight
- Food safety compliance
- Performance improvement
Accomplishments
- Employee of the Quarter numerous occasion
- Accomplishing a Exceed all expectations on Performance annual appraisal
References
References available upon request.
Timeline
Assistant Restaurant Manager
Cove Cafeteria
03.2014 - Current
Cove Coordinator
Atlantis
07.2007 - 03.2014
Resort Call Centre
One and Only Ocean Club
01.2004 - 03.2007
Tour Car Driver
Untrepreneur
10.2001 - 09.2004
Casino Credit Clerk
Atlantis
10.1996 - 10.2001
Front Desk Clerk
Sheraton British Colonial
09.1985 - 09.1996
Certificat Course - Hospitality
Atlantis University
High School Diploma -
A.F. Adderly Senior High
Some College (No Degree) - Typing And Book Keeping
Progressive Art And Technology
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