Myra Saunders
Miami,Florida
Summary
Dedicated worker with experience in delivering exceptional customer service in fast-paced environments. Proficient in resolving customer and client inquiries, issues, and complaints with professionalism and efficiency. Skilled in utilizing various communication channels to ensure customer satisfaction and retention. Proven track record of exceeding performance targets and contributing to team success.
Overview
4
4
years of professional experience
Work History
Test Scorer
Data Recognition Corporation
Maple Grove , Minnesota
03.2024 - Current
- Reviewed and scored student tests according to established guidelines (remotely).
- Organized and tracked test scores for accuracy (remotely).
- Conducted quality assurance checks on all scoring documents (remotely).
- Compiled results of testing into comprehensive reports (remotely).
- Analyzed data from tests to identify trends in student achievement (remotely).
Veterinary Technician Intern
Westlake Animal Hospital
06.2020 - 12.2023
- Enhanced patient care by assisting veterinarians with diagnostic tests and treatments.
- Provide exceptional customer service to clients, in person and via emails.
- Provided compassionate care for animals, ensuring a comfortable and stress-free environment during their stay.
- Collaborated closely with veterinary staff to ensure timely completion of tasks and optimal patient outcomes.
Veterinary Assistant
Caves Village Veterinary Hospital
07.2023 - 08.2023
- Managed 20+ kennels, responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Lab and Research Assistant
Florida Memorial University
01.2022 - 05.2023
- Conducted research using Gamma Spectroscopy.
- Prepared class demonstrations and experiments working from knowledge of the subject area, reference materials, and course outline without specific instructions
- Tutored undergraduate students in College Physics and Radiochemistry.
Student Peer Advisor
Florida Memorial University
09.2021 - 05.2023
- Provide effective and helpful to new students and parents.
- Work effectively and collaboratively with a team.
- Advise and assist freshman with class registration.
- Assist in the facilitation and implementation of the University's First Year Experience Programs.
- Increased new student admission by 30%.
Volunteer
Miami Dade Animal Shelter
04.2022 - 05.2022
- Assisting potential adopters, dog walking and enrichment, socializing cats and kittens, bathing animals, greeting guests for special events and assisting in the medical clinic.
- Mentored over 50 new volunteers, fostering a supportive and inclusive team environment.
Lab and Research Assistant
Florida Memorial University
02.2021 - 05.2021
- Assisted staff and mentors in laboratory or fieldwork.
- Handled hazardous and toxic chemicals.
- Organized work collected and analyzed data and made independent decisions.
Education
Bachelor of Science - Biology (Concentration - Radiobiology)
Florida Memorial University
Miami, Florida05.2023
Skills
- Active Listening
- Patience
- Product Knowledge
- Adaptability
- Decision-making
- Conflict Resolution
- Effective Communication Skills
Timeline
Test Scorer
Data Recognition Corporation
03.2024 - Current
Veterinary Assistant
Caves Village Veterinary Hospital
07.2023 - 08.2023
Volunteer
Miami Dade Animal Shelter
04.2022 - 05.2022
Lab and Research Assistant
Florida Memorial University
01.2022 - 05.2023
Student Peer Advisor
Florida Memorial University
09.2021 - 05.2023
Lab and Research Assistant
Florida Memorial University
02.2021 - 05.2021
Veterinary Technician Intern
Westlake Animal Hospital
06.2020 - 12.2023
Bachelor of Science - Biology (Concentration - Radiobiology)
Florida Memorial University
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