Myrlouse Julmiste
Nassau, Bahamas
Summary
- Dynamic and innovative professional with invaluable hands-on experience in Administration, Customer Service, Financial Service & Insurance industry offering excellent communication, planning, and prioritization skills demonstrated through 20 plus years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
-Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
-Awarded Employee of the Quarter twice, Best Team Player Award, Perfect Attendance Award and Top Creativity and Initiative Award
Overview
14
14
years of professional experience
1
1
Certification
Work History
Policy Service Representative
BF&M Insurance
04.2016 - 05.2023
- Designed internal monthly newsletter that increased employee motivation.
- Established social committee that resulted in a fun working environment
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Achieved high levels of accuracy in policy documentation by diligently reviewing and correcting errors before submission.
- Leveraged strong organizational skills to keep track of multiple tasks simultaneously while maintaining strict deadlines for completion or follow-up actions required.
- Ensured compliance with industry regulations by staying up-to-date on changes and implementing necessary adjustments in policies.
- Collaborated with underwriting teams to ensure adherence to risk assessment standards when evaluating potential policyholders'' applications.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices, enhancing job performance capabilities.
- Maintained confidentiality of client finances, records, and health statuses.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
New Business Assistant
Colina Insurance
06.2014 - 04.2016
- Delivered excellent customer service through prompt responses to agents, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Customer Service Representative
BTC
04.2012 - 06.2014
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented many ways to decrease customer wait time by more than 50%
Customer Service Representative
Fidelity Bank
07.2009 - 05.2011
- .Provided language translation services for customer service inquiries.
- Established basic Haitian-Creole classes for staff of Western Union to interact more with Creole speaking clients,
- Consistently maintained a professional demeanor under pressure during customer interactions.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
Education
Associate of Science - Business Administration
Success Training College
07.2004
Skills
- Customer Service
- Data Entry
- Office Administration
- Time Management
- Critical Thinking
- Strong Problem Solver
- Dedicated Team Player
- Detail-oriented
- Records Management
- Initiative
- Event Coordination
- Computer Proficiency
Certification
Alison
Diploma in Human Resources(2024)
Human Resources Systems and Processes (2024)
Risk Management Diploma (2024)
Fundamentals of Investment Banking (2024)
KYC and AML Regulations (2024)
Administrative Professional (2022)
Strategic Human Resources (2022)
Hobbies
Traveling
Volunteering
Crafting
Timeline
Policy Service Representative
BF&M Insurance
04.2016 - 05.2023
New Business Assistant
Colina Insurance
06.2014 - 04.2016
Customer Service Representative
BTC
04.2012 - 06.2014
Customer Service Representative
Fidelity Bank
07.2009 - 05.2011
Associate of Science - Business Administration
Success Training College
Alison
Diploma in Human Resources(2024)
Human Resources Systems and Processes (2024)
Risk Management Diploma (2024)
Fundamentals of Investment Banking (2024)
KYC and AML Regulations (2024)
Administrative Professional (2022)
Strategic Human Resources (2022)
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