Najeah Mackey
Nassau,NP
Summary
Highly motivated and detail-oriented professional with experience in providing high quality customer service. Proficient in administrative and clinical work with excellent communication skills, active listening skills and a passion for helping patients and customers.
Overview
6
6
years of professional experience
Work History
Pharmacy Cashier
The People's Pharmacy
03.2024 - Current
- Greet and serve customers in a timely, friendly and professional manner.
- Assists customers by answering any inquiries, locating items or referring them to the pharmacist for medication information.
- Highly proficient in pharmacy POS system and functions of computer systems including 'work flow'.
- Handle cash transactions and maintain accurate cash balances.
- Managed approximately 30 incoming calls, emails and faxes per day.
- Ensures customer satisfaction by providing excellent customer service and resolve any issues that may arise daily.
- Maintain a clean, sanitary and organized environment daily.
- Restock retail shelves and take inventory of store merchandise.
Dental Assistant
West Bay Dental
07.2023 - 08.2023
- Assists dentists, hygienists and other personnel by handling appropriate tools.
- Prepare over 45 patient X-rays and images for dentist review daily.
- Record patient's health histories, document current symptoms and pulled up records from prior visits for dentists to review and evaluate daily.
- Clean and sanitize dental tools and equipment, straighten and sanitize treatment rooms and restock supplies to prep for next patient daily.
- Schedule appointments, prepare bills and receive payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Actively assisted dentist in procedures by use of hydro-vac saliva ejector, fillings, X-rays etc
- Staged tray for procedures by arranging the necessary dental instruments and equipment daily.
Front Desk Agent/Customer Service Representative
Hotel Indigo, Downtown Detroit
03.2022 - 10.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identifications.
- Answered multi-line phone systems and greeted over 100 guest per day.
- Calculate billings and post charges to room accounts, reviewing charges with guests at checkout.
- Printed daily, weekly, bi-weekly and monthly reports. These reports include but not be limited to backlog reports, sales order hold reports and customer open orders.
- Increased guest satisfaction and front desk metric scores by 30% which resulted in monthly scores of over 80% by providing exceptional customer service, anticipating guest needs and creating personalized experience.
- Highly proficient in OPERA computer systems.
- View cash transactions in reports, manage reports and view internal reports/report groups in OPERA systems.
Medical Assistant Student Intern
Walk-In-Clinic
04.2019 - 07.2019
- Direct patients to exam rooms, fielded questions and prepared for physician's examinations.
- Registered patients and completed associated paperwork for accurate records.
- Obtain and document patient medical history and vital signs in triage daily.
- Prepared and cleaned treatment rooms and medical instruments daily.
- Prepared blood samples for laboratory analysis.
- Documents physician's notes and changes in medical conditions on a daily basis.
Education
Medical Assistant Certification -
U.S Career Institute
USA11-2022
Nursing Patient Care Certification -
Alison
USA07-2022
High School Diploma -
Anatol Rodgers High School
Nassau, Bahamas06-2019
Skills
- Communication
- Customer/Patient Orientation
- Adaptability
- Teamwork
- Inventory Management
- Customer Service
- Critical Thinking
- POS System Operation
Timeline
Pharmacy Cashier
The People's Pharmacy
03.2024 - Current
Dental Assistant
West Bay Dental
07.2023 - 08.2023
Front Desk Agent/Customer Service Representative
Hotel Indigo, Downtown Detroit
03.2022 - 10.2022
Medical Assistant Student Intern
Walk-In-Clinic
04.2019 - 07.2019
Medical Assistant Certification -
U.S Career Institute
Nursing Patient Care Certification -
Alison
High School Diploma -
Anatol Rodgers High School
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