Natasha Chamberland
Brebeuf
Summary
Accomplished Project Director at Fiducie Inferno V, adept in materials procurement and staff management, significantly enhancing project efficiency and client satisfaction. Excelled in budget administration and fostering robust client relations, ensuring project success and operational excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level International project director position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Project Director
Fiducie Inferno V
01.2021 - Current
- Hired and managed consultants, contractors and sub-contractors to complete project tasks.
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
- Traveled to other company locations for temporary assignments, meetings or training.
- Monitored project and program quality to meet audit expectations.
- Led preparation of bid packages and associated scopes of work, appendices and exhibits.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Oversaw projects simultaneously without sacrificing standards.
- Directed project design functions, developed proposals and conversed with customers and funders.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
Esthetician
Soleil Plus Soins
10.2003 - 11.2022
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Provided clients with knowledge of all cosmetic services being provided.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Resolved customer complaints and facilitated conflict resolutions.
- Handled busy schedules and stayed on top of key deadlines.
- Created repeat business by developing long-term relationships with regular customers.
Receptionist
Westin Resort and Spa Mont-Tremblant
09.2002 - 04.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Collected [Type] payments, processed transactions and updated relevant records.
Education
DEP - Esthetics
Esthetique Electrolyse Canada
Montreal, Quebec, CanadaHigh School Diploma -
Noranda High School
Rouyn-Noranda06.2002
Skills
- Agreement negotiation
- Materials Procurement
- Budget Administration
- Progress Tracking
- Estimate Preparation
- Client Relations
- Project Scheduling
- Data Entry
- Organization skills
- Staff Management
- Document Management
- Office Administration
- Expense Reporting
- Customer/Client relations
- Verbal and written communication
Additional Information
Spoken and written Languages: English, French
additional spoken language: Spanish
Languages
French, English
Native language
Spanish
Intermediate
B1
Timeline
Project Director
Fiducie Inferno V
01.2021 - Current
Esthetician
Soleil Plus Soins
10.2003 - 11.2022
Receptionist
Westin Resort and Spa Mont-Tremblant
09.2002 - 04.2019
DEP - Esthetics
Esthetique Electrolyse Canada
High School Diploma -
Noranda High School
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