NATONIA S. NAIRN
NASSAU,
Summary
I am a motivated, self driven professional with over eighteen years of Customer Service experience inclusive of seventeen years in The Financial Sector. Having excellent organizational, communication and problem solving skills. A leader with integrity and confidentiality who is equipped and prepared to become an immediate contributor to the team.
Overview
19
19
years of professional experience
Work History
Relationship Manager, Financial Solutions
RBC
Palmdale Branch
11.2022 - Current
- Used effective sales strategies to convince clients to accept proposals.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Educated customers about products and services options and processed purchases.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Managed a portfolio of clients on a daily basis.
- Onboard Target clients. Ensuring KYC and Proper AML checks are carried out prior to onboard completion.
Financial Solutions Specialist
RBC
Nassau, Bahamas
07.2017 - 11.2022
- Earn business of existing and new clients by developing relationships with, to help grow and retain business by focusing and delivering helpful, timely and relevant advice
- Sales opportunity spotting by interviewing clients to assist and meet financial needs
- Prepare and submit loan applications
- Assist client’s with loan and account queries
- Opportunity spot and assist with referral of bank products
- Open personal and business accounts
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Central Teller Palmdale Branch
RBC Palmdale
09.2009 - 07.2017
- Balance branch cash on a daily basis
- Supervised BSR’s in cash cage
- Ensuring their goals and mandates are adhered to, lunch hours are scheduled and carried efficiently
- Provided couching and weekly goal settings
- Load and post ABM and TCD machines
- Service clients and spot referral and sales opportunities
- Assist clients with queries
- Performed in capacity o one up to BSR’s in cage
- Ensuring their daily duties are completed and policies are carried out.
Central, Branch
Teller Lyford Cay
05.2008 - 01.2009
- Balance branch cash on daily basis
- Load and post ABM and TCD machines
- Service clients and spot referral and sales opportunities
- Assist clients with queries
- Performed as one up to tellers and assisted with balancing of GL
Night Deposit Operator
01.2006 - 01.2008
- Processed night bags from branches
- Processed ABM envelopes
- Balanced coins at the end of the day
Teller
RBC Finco
01.2005 - 01.2006
- Processed deposits and withdrawals
- Performed as alternate to cash cage.
Education
Pursue Of BA -
Edinburgh University
Intro To AML And Compliance -
The Bahamas Institute of Financial Services
Bahamas05.2021
High School Diploma -
R.M. Bailey
Bahamas2004
Skills
- Customer Service
- Integrity
- Strong Organizational skills
- Ability to multitask
- Excellent Communication Skills
- Strong Negotiation Skills
- Team Building & Leadership Abilities
- Building Long-term Profitable Relationships
- Opportunity Spotting
- Speed and Accuracy
- Proficiency in Microsoft SUITE
- Interpersonal skills
- Multitasking
- Effective and Efficient Communication
- Privacy Management
- Time Management
- Critical Thinking
- Initiative
- AML and KYC trained
Timeline
Relationship Manager, Financial Solutions
RBC
11.2022 - Current
Financial Solutions Specialist
RBC
07.2017 - 11.2022
Central Teller Palmdale Branch
RBC Palmdale
09.2009 - 07.2017
Central, Branch
Teller Lyford Cay
05.2008 - 01.2009
Night Deposit Operator
01.2006 - 01.2008
Teller
RBC Finco
01.2005 - 01.2006
Pursue Of BA -
Edinburgh University
Intro To AML And Compliance -
The Bahamas Institute of Financial Services
High School Diploma -
R.M. Bailey