NeAndre L. Cohen
Sunrise
Summary
To obtain a position in a challenging environment where I may display my inter-personal, leadership and team player skills.
Overview
13
13
years of professional experience
Work History
Member Executive Advisor
Nation Benefits
11.2023 - 11.2025
- Handle inbound calls from prospective members for Medicare Advantage plans by following approved script.
- Make outbound calls to prospective members that have requested a callback.
- Enter prospective member information into company’s Customer Relationship Management System (CRM) in an accurate and compliant manner.
- Follow approved script to determine the prospective member’s eligibility for Medicare Advantage plans and update CRM system accordingly.
- Warm Transfer prospective members to designated telesales team(s)
- Obtain approved agreement (Scope of Appointment) from prospective members verbally that want a home appointment by following approved script and documenting it in CRM system.
- Inform prospective members of available seminars and register them as needed through the CRM system accordingly.
- Fulfillment of informational kits as requested by prospective members through the CRM system.
- Follow all Federal, State, Cirrus and Clients policies and procedures.
Cash Operations
Hard Rock Hotel & Casino Hollywood
09.2022 - 05.2023
- Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
- Responsible for the impress bank issued. Perform guest and in house monetary transactions.
- Balance and issue impress bank to Slot Attendants, F&B, and Hotel team members.
- Enter patron transactions into the company computer system accurately.
- Prepare paperwork, balance sheets and documents in accordance with our Standards and Procedures (S&P's), and within the guidelines of Internal Controls. Signs all documents legibly and in accordance with S&P's.
- Transfer cash, chips and checks between cages and/or departments in an accurate and efficient manner.
- Strictly adhere to department policies and procedures in order to maintain integrity of the Cage operation. Apply accurate transaction and balancing practices.
- Participate in the daily cage reconciliation process.
- Comply with Federal Title 31 procedures.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Promote positive public/team member relations at all times.
- Maintain a clean, safe, hazard-free work environment within area of responsibility
- Performs all other duties as assigned.
Collections Agent
JCK management Services
01.2018 - 01.2019
- Maintaining and updating customer files and database
- Contacting debtors through phone calls, emails and letters and requesting for payment.
- Prioritizing, organizing, and accomplishing daily collection activities.
Manager
Triple N & A Event Planning Decorating & Rentals
06.2012 - 08.2017
- Prepared daily, weekly, and monthly event reports.
- Assisted with managing orders
- Assisted with payroll
Human Resources Assistant
Milo Butler & Sons Distribution
06.2014 - 07.2016
- Assisted with Payroll, Weekly Drivers Report
- Assists patients with activities of daily living.
- Supervised all logistical functions supporting a group of 5 branches
Education
Diploma -
Charles W. Saunders Baptist High School
Nassau, Bahamas06-2012
Skills
- QuickBooks
- Administrative tasks
- Customer service/ Client engagement
- Accurate and detail
- Excellent communication skills
- Works well under pressure
- Data-driven decision making
- Ethics and integrity
- Corporate governance
- Reliability
- Self motivation
Timeline
Member Executive Advisor
Nation Benefits
11.2023 - 11.2025
Cash Operations
Hard Rock Hotel & Casino Hollywood
09.2022 - 05.2023
Collections Agent
JCK management Services
01.2018 - 01.2019
Human Resources Assistant
Milo Butler & Sons Distribution
06.2014 - 07.2016
Manager
Triple N & A Event Planning Decorating & Rentals
06.2012 - 08.2017
Diploma -
Charles W. Saunders Baptist High School