NEIL WHYMS
Nassau,Bahamas
Summary
Organized Business Administrative Assistant known for high productivity and efficient task completion. Specialize in time management, data entry, and customer service. Excel in communication, adaptability, and problem-solving to enhance office operations and support management objectives.
Overview
12
12
years of professional experience
Work History
Airline Customer Service Agent
Delta Air Lines
01.2023 - 03.2025
- Delivered exceptional support to airline passengers, addressing inquiries and resolving issues efficiently.
- Managed check-in procedures, ensuring compliance with airline policies and regulations.
- Coordinated with team members to streamline operations and enhance customer experiences.
- Assisted in training new staff members on customer service protocols and systems.
- Maintained accurate records of customer interactions to inform service improvements.
Front Desk Concierge
Four Seasons Ocean Club
11.2021 - 01.2023
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
- Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Administrative Assistant
Outback Steakhouse
07.2013 - 09.2021
- Developed and maintained filing systems for confidential documents and records.
- Organized office supply inventory and placed orders as needed.
- Communicated with clients and vendors to facilitate smooth operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Education
Culinary & Hospitality -
University of The Bahamas
Nassau, BahamasBusiness Administration
Alison Courses
Skills
- Customer service
- Team collaboration
- Data entry
- Schedule management
- Effective communication
- Microsoft Office Suite
- Accounting software
Timeline
Airline Customer Service Agent
Delta Air Lines
01.2023 - 03.2025
Front Desk Concierge
Four Seasons Ocean Club
11.2021 - 01.2023
Administrative Assistant
Outback Steakhouse
07.2013 - 09.2021
Culinary & Hospitality -
University of The Bahamas
Business Administration
Alison Courses
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