Nickell Smith

• Implemented improvements to the concierge service area, creating a more welcoming environment for guests upon arrival.
• Responded to guest inquiries to maximize guest satisfaction.
• Motivated team members through recognition programs and incentives, fostering a positive work environment that encouraged growth and development within the department.
• Handled customer complaints to satisfy and retain guests.

• Coordinated dispatching of drivers to accomplish daily transportation requirements.
• Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.

Catering and Party Planning

• Negotiated to collect balance in full.
• Prepared and submitted legal documents to initiate court proceedings.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.