Nasteae Pratt
Nassau
Summary
Motivated and detail-oriented Client Credit Assistant with 3 years experience in the banking industry. Skilled in managing multiple tasks efficiently while maintaining high standards of accuracy and customer service. Proven ability to prepare and analyze monthly financial reports, support credit operations, and deliver timely solutions in a fast-paced environment. Known for strong time management, multitasking, and communication skills, with a commitment to maintaining client satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Client Credit Assistant
Fidelity Bank
01.2024 - Current
- Requested fees from escrow and uploaded information into tracking software.
- Stayed current on loan program guideline changes and regulation revisions to maintain accuracy in all loan tasks.
- Developed reports on loan application trends, borrower demographics, and other relevant statistics for management review.
- Assisted senior processors with clearing internal conditions, closing paperwork, and other documentation.
- Coordinated with underwriters to ensure timely completion of loan approvals.
- Scheduled and confirmed appointments for loan officers.
- Ensured compliance with lending regulations during application process.
Teller
Fidelity Bank
07.2022 - 01.2024
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Delivered exceptional service with friendly approach to retain and acquire customers.
- Upheld confidentiality guidelines as per bank policy.
- Prepared official checks, money orders and certified checks.
- Performed regular data entry and maintenance to meet reporting requirements.
Customer Service Call Center Representative
Unique Vacation Limited
09.2019 - 07.2022
- Instilled calm in customers by managing escalations and transfers with utmost professionalism.
- Demonstrated quality and service standards consistently when responding to requests.
- Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.
- Accommodated guest with booking flights, tours and excursions.
- Sold products to customers during routine service calls using strong cross-selling abilities.
Education
Associate of Arts - Law and Criminal Justice
University of The Bahamas
Nassau, Bahamas06-2025
Office Assistant Diploma -
Bahamas Technical & Vocational Institute
Nassau, Bahamas05.2022
High School Diploma - undefined
C.V. Bethel Senior High School
06.2015
Junior School Diploma - undefined
S.C Mcpherson Jr. High School
06.2011
Skills
- Leadership Skills
- Customer satisfaction
- Communication Skills
- Adaptability
- Time management
- Microsoft Office Suites
- Teamwork
Hobbies and Interests
Traveling, Reading, Cultural Activities
Timeline
Client Credit Assistant
Fidelity Bank
01.2024 - Current
Teller
Fidelity Bank
07.2022 - 01.2024
Customer Service Call Center Representative
Unique Vacation Limited
09.2019 - 07.2022
High School Diploma - undefined
C.V. Bethel Senior High School
Junior School Diploma - undefined
S.C Mcpherson Jr. High School
Associate of Arts - Law and Criminal Justice
University of The Bahamas
Office Assistant Diploma -
Bahamas Technical & Vocational Institute
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