Nicole Festa
Ghedi
Summary
Friendly student dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Intern
Bar Francesconi
06.2023 - 09.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
Volunteer Cashier
I Giovani Del Quartiere Cave
08.2023 - 08.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Volunteer Bartender
I Giovani Del Quartiere Cave
08.2022 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
Diploma - Enogastronomia
Istituto Superiore Di Stato Andrea Mantegna
Brescia, Italy06.2025
Licenza Media -
Istituto Comprensivo Superiore Di Secondo Grado
Ghedi, Italy06.2020
Skills
- Espresso preparation
- Equipment maintenance
- Quality control
- Customer service
- Order taking
- Menu knowledge
- Time management
- Cleanliness
- Reliability
- Cash handling
- Stress management
- Problem-solving
- POS system operation
- Organizational skills
- Attention to detail
- Inventory management
- Beverage Preparation
- Team Player
- Friendly and Outgoing
Timeline
Volunteer Cashier
I Giovani Del Quartiere Cave
08.2023 - 08.2023
Intern
Bar Francesconi
06.2023 - 09.2023
Volunteer Bartender
I Giovani Del Quartiere Cave
08.2022 - 08.2022
Diploma - Enogastronomia
Istituto Superiore Di Stato Andrea Mantegna
Licenza Media -
Istituto Comprensivo Superiore Di Secondo Grado
Similar Profiles
GENALIN CONAGENALIN CONA
LVN/CAREGIVER at DONNA FRANCESCONILVN/CAREGIVER at DONNA FRANCESCONI
Kay WongKay Wong
Demi Chef at Merivale (Ash Street Cellar, Bar Topa, Bar Totti's, Bert's Bar & Brasserie)Demi Chef at Merivale (Ash Street Cellar, Bar Topa, Bar Totti's, Bert's Bar & Brasserie)
Thalia VazquezThalia Vazquez
Server at Bar Doko, Exclusive Japanese Whisky BarServer at Bar Doko, Exclusive Japanese Whisky Bar