NICOLETTE SANDS
Freeport,EG
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and teamwork. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background and cultivating positive relationships and exceeding goals. Seeking opportunity to expand skills and contribute to company success. Considered hard working, ethical and detail oriented.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Member Service Representative
Club Fortuna by Wyndham
12.2022 - 03.2024
- Handling inquiries, problems, and complaints about membership over the phone in writing.
- Actively listening to members and identifying their needs.
- Assessing member eligibility and processing payments, and requests.
- Investigating and resolving or escalating membership and payment issues.
- Booking transfers and processing their payments.
Barmaid
Double Deuce
07.2022 - 12.2022
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
- Improved overall guest satisfaction ratings through consistent attention to detail when preparing orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Call Center Representative
Cable Bahamas LTD.
09.2020 - 05.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Attended telephone skills and program information training sessions to boost aptitude.
Clothing Salesperson
Change of Pace
08.2019 - 09.2019
- Replenished hanging and shelves items each day.
- Completed purchases and bagged merchandise with care, keeping to strict presentation standards.
- Prepared merchandise for sale, including tagging, hanging and folding items.
- Captured consistent customer sales with friendly, knowledgeable support.
- Greeted customers and asked open-ended questions to assess needs.
Animal Caretaker
Humane Society
05.2018 - 06.2018
- Voluntary work.
- Cleaning and disinfecting cages, pens and yards.
- Maintaining a scheduled feeding and water for the cats.
- Providing companionship throughout the day.
Education
High School Diploma -
Eight Mile Rock High School
Martin Town 09.2017 - 05.2020
Skills
Account updates
undefinedCertifications Courses
- Completed Course for Customer Service.
- Completed Course for Well-being Academy for Students.
Timeline
Member Service Representative
Club Fortuna by Wyndham
12.2022 - 03.2024
Barmaid
Double Deuce
07.2022 - 12.2022
Call Center Representative
Cable Bahamas LTD.
09.2020 - 05.2022
Clothing Salesperson
Change of Pace
08.2019 - 09.2019
Animal Caretaker
Humane Society
05.2018 - 06.2018
High School Diploma -
Eight Mile Rock High School
09.2017 - 05.2020
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