NIKITA MOXEY
Nassau
Summary
Dedicated professional with over 5 years of experience across multiple industries , demonstrating a strong commitment to enhancing customer satisfaction and driving sales. Proven ability to effectively address customer needs and resolve issues, contributing to a positive team environment. Skilled in building rapport with clients and identifying their needs to promote products and services. Eager to leverage hands-on experience and insights into a managerial role, focusing on team development and customer-centric strategies to achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Executive
Harborside Atlantis
07.2024 - Current
- Identified the needs of guest at the resort and existing owners to make recommendations based on vacation lifestyle .
- Cultivated relationships with new and existing owners to encourage repeat business.
- Delivered a 90 min sales presentation on the vacation club ownership and property tour, worked to close sale.
- Attended and actively participated in all sales and training meetings.
Client Services Asst Manager
Dan Newlin Injury Attorney's
04.2023 - 07.2024
- Monitor the daily activities of 60 customer support professionals
- Provide a high level of product and leadership support to representatives and clients
- Address negative customer feedback immediately
- Generate and distribute daily reports and payment acknowledgments to appropriate personnel
- Consistently improve service quality and acquire clients by developing a strong knowledge of the company's products and services and training associates to do the same.
Butler Coordinator
Rosewood BahaMar
12.2019 - 04.2023
- Successfully coordinated and assigned guests to butlers, resulting in an exceptional and personalized guest experience
- Demonstrated expertise in anticipating guest needs and deciding on dinner reservations, transportation, and activities, enhancing guest satisfaction and loyalty
- Proactively logged, reported, and resolved guest complaints in a timely and professional manner, promoting a positive image of the hotel
- Developed and disseminated detailed reports, managed inventory, and kept the team informed of all changes related to guests, ensuring efficient operations
- Accurately updated Birch Street with all charges for vendor payment, streamlining the billing process and ensuring vendor satisfaction.
Policy Holder Administrator
Colina Insurance
10.2018 - 10.2019
- Efficiently transferred funds between accounts and cut cheques for clients, providing personalized and timely financial services
- Demonstrated expertise in modifying clients' accounts, including reinstating policies, lapsing over-loan policies, converting policies, and making changes in face value, premium, or names on policy, resulting in increased client satisfaction
- Provided clear and concise correspondence for changes made to clients' policies, keeping them informed and updated on their financial status
- Conducted thorough reviews of transactions submitted by others, ensuring compliance with company policies, and made informed recommendations for revisions prior to processing.
Premium Accountant
Colina Insurance
10.2017 - 09.2018
- Prepared and dispatched correspondence to maintain standing orders, ensuring clients received the correct and timely service
- Provided training and assistance to staff, enhancing their knowledge and skills in using the system
- Accurately collected and deposited money into accounts, disbursed funds, and maintained detailed records of collections and disbursements, ensuring the accuracy of financial records
- Consistently balanced accounts, created, maintained, and entered information into the system, demonstrating strong attention to detail and accuracy.
Education
B.A Banking & Finance -
University of the Bahamas
01.2022
Skills
- Microsoft Office Suite
- Proficient in OPERA
- CRS System
- Ingenium System
- Birchstreet system
- Attention to detail
- Effective Communication
- Social skills
- Active Listening
- Problem Solving
- Product Knowledge
- Operations
Certification
- Certificate in Regulatory Compliance
- AIRC (Associate Insurance Regulatory Compliance)
- ACS (Associate Customer Service)
- ALMI (Associate Life Management Institute)
- FLMI (Fellow Life Management Institute) Level 1 Certificate
Timeline
Sales Executive
Harborside Atlantis
07.2024 - Current
Client Services Asst Manager
Dan Newlin Injury Attorney's
04.2023 - 07.2024
Butler Coordinator
Rosewood BahaMar
12.2019 - 04.2023
Policy Holder Administrator
Colina Insurance
10.2018 - 10.2019
Premium Accountant
Colina Insurance
10.2017 - 09.2018
B.A Banking & Finance -
University of the Bahamas
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