Nioshie Moultrie Petit-Jean
Nassau
Summary
Experienced hospitality professional prepared for role managing VIP services. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Skilled in client relations, event coordination, and high-level service standards. Known for proactive approach, problem-solving abilities, and exceptional communication skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant to General Manager and Vice President
Harborside Resort @ Atlantis
2018 - Current
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Asst. Manager VIP/ Owner Services
Harborside Resort
03.2023 - Current
- Coordinated VIP guest experiences, ensuring exceptional service and attention to detail.
- Developed and implemented personalized service strategies for high-profile clientele.
- Trained and mentored staff on best practices for VIP engagement and satisfaction.
- Analyze guest feedback to refine services and enhance overall experience quality.
- Boost team efficiency by providing thorough training on hospitality standards and customer service techniques.
- Reduce complaints from VIP guests by proactively addressing concerns before they escalated into issues.
- Create memorable moments for returning clients by remembering personal details about their preferences or special occasions.
Cross Training
Harborside Storeroom
01.2020 - Current
- Business analyst processes (purchasing and sourcing items for the resort). Balancing monthly reports, managing storeroom par levels, taking inventory, processing orders and obtaining purchase orders.
Front Office
Harborside Resort @ Atlantis
01.2008 - 01.2018
- Managed guest check-ins and check-outs efficiently, ensuring smooth front office operations.
- Delivered exceptional customer service, resolving guest inquiries and complaints promptly.
- Coordinated room assignments and special requests to enhance guest satisfaction and comfort.
- Processed reservations using property management systems, maintaining accurate booking records.
- Collaborated with housekeeping and maintenance teams to ensure timely room availability and cleanliness standards.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
Front Office Manager
Kerzner International – Bahamas Development Ltd
01.2005 - 01.2008
- Streamlined front office operations to enhance guest experience and satisfaction.
- Led team training initiatives to improve service standards and operational efficiency.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
Counter CSR
Commonwealth Bank Ltd
01.2001 - 2005
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Assisted customers with account inquiries, providing prompt and effective resolutions.
- Maintained cash drawer accuracy through diligent balancing and attention to detail.
- Promoted bank products and services, enhancing customer engagement and satisfaction.
- Analyzed workflow processes to identify areas for enhancement, driving operational excellence.
Sports Locker
01.1997 - 01.1999
Education
Certificate - Management Certification Rising Leaders
Atlantis University
Paradise Island06-2025
Diploma - Customer Service Management
Alison
Online01-2025
Diploma - Tourism And Hospitality Management
Alison
Online01-2024
Certificate - Essentials Of Hospitality Management
Alison
Online01-2024
Certificate - Communications
Alison
Online01-2020
High School Diploma -
H.O. Nash Secondary
Nassau, Bahamas01.1996
Skills
- Proficient in Microsoft Word, Excel, Power Point
- Complete use and understanding of Product 4, GUI and AS400 systems
- LMS and HOT SOS systems
- Data Processing
- Customer focus
- Complaint handling
- Customer service
- Conflict resolution
- Customer relations
- Administrative support
- Dispute resolution
- Team development
Accomplishments
President of Atlantis Rising Leaders Alumni
Professional Customer Service Training Sessions:
Core XL Partners
The Huyler Group
Sidda Communications Group
Atlantis Water Features Department
The Pink Butterfly Organization
Room Readiness Capstone - Atlantis Coral Towers
Customer Service Harborside Resort Front Office
Founder of The Truth Behind the Makeup (Inspire)
Certification
- BJC’s-
- English Literature
- Math
- Health Science
- BGCSE’s-
- English Language
- Biology
Timeline
Asst. Manager VIP/ Owner Services
Harborside Resort
03.2023 - Current
Cross Training
Harborside Storeroom
01.2020 - Current
Front Office
Harborside Resort @ Atlantis
01.2008 - 01.2018
Front Office Manager
Kerzner International – Bahamas Development Ltd
01.2005 - 01.2008
Counter CSR
Commonwealth Bank Ltd
01.2001 - 2005
Sports Locker
01.1997 - 01.1999
Executive Administrative Assistant to General Manager and Vice President
Harborside Resort @ Atlantis
2018 - Current
Certificate - Management Certification Rising Leaders
Atlantis University
Diploma - Customer Service Management
Alison
Diploma - Tourism And Hospitality Management
Alison
Certificate - Essentials Of Hospitality Management
Alison
Certificate - Communications
Alison
High School Diploma -
H.O. Nash Secondary
Awards
Harborside Resort at The Atlantis 2010 “Employee of the Year”,
8 Employee of The Quarter Awards,