Oria Augustin
Nassau,Bahamas
Summary
Trustworthy professional offering over six years of Tourism, Clerical, Guest and Leadership experience with a strong work ethic, adaptability, and exceptional interpersonal skills seeking a rewarding career.
Overview
1
1
Certification
Work History
Asst. Dir. Housekeeping
Ocean Club: A Four Seasons Resort
Paradise Island, Bahamas
2022 - Current
- Conducts regular training on Four Seasons Brand newly implemented guest categories such as High Return Guests (HRG) and Notables
- Daily utilize guest experience platforms such as Revinate, Medallia, Trip advisor and Carabridge to minimize repeat of common negative experiences
- Delegated work to staff, setting priorities and goals. Prepares and submits Timecards for finance approvals for the entire department.
- Conducts monthly inventory of all housekeeping supplies and maintain the departmental budget while being transparent in reasoning for overage in monthly costs. Actively assists with assignment of contract workers on various projects and operational needs
Asst. Dir. Housekeeping- Royal Towers
Atlantis
Paradise Island, Bahamas
2021 - 2022
- Equips and lead a management team, conducting regular team briefings and monthly meeting to keep informed of newly implemented programs, regulations or trends.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and devised improvement plan to achieve goals. Prepared work schedules for associates to promote proper staffing levels.
- Oversee renovation of East Tower and activities of various vendors. Assisted Government Ministries with annual inspections by providing Guestrooms and escorts of the public area. Organized and planned departmental functions, events and competitions.
Tower Manager- Coral & Beach Towers
Atlantis
Paradise Island, Bahamas
2018 - 2021
- Coached daily, inspired teamwork, trained and managed housemen and room attendants in the execution of duties
- Office Administration: Computer skills, emailing reports, utilizing LMS system for daily room assignments, room status and updates, utilizing People Soft for semi-annual assessment of staff, HOTSOS for logging engineering concerns into system while tracking housekeeping related guest requests
- Organized and planned Team Social events such as retirements, Mother's & Father's Day appreciation as well as found creative ways to introduce new brand initiatives and incentives
Operations Manager
Timely Souvenir- Fort Charlotte
Nassau, Bahamas
2018 - 2018
- Created effective business plans to focus strategic decisions on long-term sales goals.
- Created a look book document to organize the sale of goods.
Linen Room Controller
Sandals Royal Bahamian Cable Beach
Nassau, Bahamas
2016 - 2018
- Daily assigned room attendants ensured that all shifts have proper coverage of personnel, keep active records of the daily status of all employees, dispatched calls, maintained control of Linen and Housekeeping inventory.
- Conducted monthly Linen & Equipment Inventory checks, worked closely with the Head of Department and Supervisors.
Store Manager/ Senior Sales Associate
Island Jewels and Souvenirs
Frederick St., Bahamas
2013 - 2016
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Increased store sales 50% by ceasing the credit system met in place and successfully organizing the collection of outstanding credit from vendors.
Education
Executive Certificate in Hospitality & Tourism Management -
Florida Atlantic University
12-2023
Career Diploma with Honours in Personal Financial Planning -
Ashworth College
01.2017
Associate's Degree in Law & Criminal Justice -
College of the Bahamas
01.2012
LLB -
University of London
MBA - Master’s in International Hotel Management
Les Roches
Distance LearningSkills
- Tourism & Hospitality
- Sales, Housekeeping & Guest Experience
- Various Leadership Experience
- Exceptional Customer Service
- Technological Systems Knowledge
- Effective Communication
- Daily Reporting
- Employee Training
- Project Planning & Management
- Site Inspection
- Attention to Detail
Accomplishments
Member of Caribbean Women in Leadership (CIWIL 2021- Present)- Bahamas National Chapter
Financial Certification (Atlantis University)
Delta Epsilon Tau National Honor Society of Ashworth College
Certification
Diploma in Tourism Marketing and Promotion Studies
Supervision-Effective Communication Skills
Customer Service Training
Diploma in Customer Service
References
References available upon request.
Timeline
Asst. Dir. Housekeeping
Ocean Club: A Four Seasons Resort
2022 - Current
Asst. Dir. Housekeeping- Royal Towers
Atlantis
2021 - 2022
Tower Manager- Coral & Beach Towers
Atlantis
2018 - 2021
Operations Manager
Timely Souvenir- Fort Charlotte
2018 - 2018
Linen Room Controller
Sandals Royal Bahamian Cable Beach
2016 - 2018
Store Manager/ Senior Sales Associate
Island Jewels and Souvenirs
2013 - 2016
Executive Certificate in Hospitality & Tourism Management -
Florida Atlantic University
Career Diploma with Honours in Personal Financial Planning -
Ashworth College
Associate's Degree in Law & Criminal Justice -
College of the Bahamas
LLB -
University of London
MBA - Master’s in International Hotel Management
Les Roches
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