Oshanna Pratt
Nassau
Summary
Adaptable and professional individual with over 5 years of experience in back-of-the-house operations. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Consultant
Sysco Bahamas
04.2024 - Current
- Establish, develop and maintain new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned market
- Make in-person visits and presentations to existing and prospective customers
- Seek and qualify prospects following company account stratification goals
- Answer customers' questions about products, prices, availability, and product use
- Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process
- Evaluate market trends and recommend products to customers, based on business needs and goals
- Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided
- Attend and participate in training, sales meetings, company functions, promotions, customer visits and customer events
- Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms
- Update bid files, customer profiles, and customer call sheets to ensure proper pricing and accuracy.
Customer Service Representative
Sysco Bahamas
03.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Managing incoming calls and in-store customer service inquiries
- Processing orders and transactions
- Handling customer complaints
- Collecting and analyzing customer feedback
- Adhere to all safety standards/procedures
- Assist with other duties assigned
Guest Services Operator
Grand Hyatt Baha Mar
03.2017 - 03.2022
- Answer all incoming internal and external calls for the hotel
- Strengthened communication between departments by fostering a collaborative work environment.
- Contributed to the development of standard operating procedures, improving overall operational efficiency within the department.
- Assist with guest requests and complaints and provide satisfactory resolutions.
- Assist with general resort information along with Hyatt specific inquiries.
- Train new colleagues within the department.
- Assist with other duties assigned.
PBX Operator
Grand Hyatt Baha Mar
03.2015 - 10.2015
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
- Relay or route written or verbal messages
Summer Student
National Insurance Board
07.2014 - 08.2014
Education
High School Diploma -
ANATOL RODGERS HIGH SCHOOL
Nassau, New Providence06.2014
High School Diploma -
L.W YOUNG JR. HIGH SCHOOL
Nassau, New Providence06.2011
Skills
- Objection handling
- Time management
- Cold-calling
- Customer relationship management
- Active listening
- Call center operations
Certification
- Bahama Host
- Hospitality and Tourism Management, Florida Atlantic University
- Introduction to Business Administration, Udemy
- Introduction to Human Resource Management, Udemy
- Soft Skills, National Training Agency
- Avasant Digital Skills Certificate Program, 2024
- Configure Accounts payable, Dynamics 365 Finance
Timeline
Sales Consultant
Sysco Bahamas
04.2024 - Current
Customer Service Representative
Sysco Bahamas
03.2022 - 04.2024
Guest Services Operator
Grand Hyatt Baha Mar
03.2017 - 03.2022
PBX Operator
Grand Hyatt Baha Mar
03.2015 - 10.2015
Summer Student
National Insurance Board
07.2014 - 08.2014
High School Diploma -
L.W YOUNG JR. HIGH SCHOOL
High School Diploma -
ANATOL RODGERS HIGH SCHOOL
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