PAIGE PINDER
Summary
Experienced hospitality professional skilled in mixing and serving beverages, managing bar inventory, and prioritizing customer satisfaction. Collaborative team player with a focus on adaptability and delivering top-notch results. Exceptional service provider with a knack for handling high-pressure situations and maintaining a tidy workspace. Known for reliability, flexibility, and consistently creating positive patron experiences.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
Family Guardian Insurance
05.2025 - Current
- Streamlined operational processes, enhancing workflow efficiency and reducing delays.
- Mentored team members on best practices, fostering a culture of continuous improvement.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated cross-departmental communication to align operational goals and objectives.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Bartender/Server
BarNone.Bey
05.2024 - 04.2025
- Crafted signature cocktails and curated drink menus to enhance customer experience.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Resolved customer complaints swiftly, ensuring satisfaction and maintaining a positive atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Implemented efficient bar workflows to maximize speed of service during peak hours.
Payment Coordinator
Family Guardian Insurance
02.2024 - 04.2025
- Managed reconciliations of accounts, identifying discrepancies and resolving issues efficiently.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving payment-related issues.
- Reduced payment errors by closely monitoring transaction records and conducting thorough audits.
Customer Service Representative
Sea Escape Tours
04.2023 - 01.2024
- Facilitated smooth check-ins, ensured waiver completion, resolved guest issues, and fostered positive relationships with guest
Part-time Sales Associate
Island Trinkets and Treasures
07.2015 - 12.2023
- Conducted bookkeeping tasks using QuickBooks
- Participated in inventory management, restocking, and merchandising
Senior Customer Service Representative
Family Guardian Insurance Company
02.2021 - 03.2023
- Guided and mentored Junior Customer Service Representatives, ensuring optimal customer satisfaction through the execution of assigned tasks
- Supervised and balanced end-of-day cash and daily deposits, maintaining accuracy and compliance with financial protocols
- Successfully generated new customer leads and skillfully cross-sold company services, contributing to increased revenue
- Applied effective problem-solving skills to resolve customer inquiries and disputes, escalating issues using appropriate channels when necessary
- Provided courteous and professional customer service by promptly answering calls and emails, gathering information, and addressing customer needs efficiently
Sales Associate
Barefoot Car Rentals & DK's Auto Works
06.2020 - 02.2021
- Oversaw car rental operations encompassing customer service, vehicle maintenance, and inventory management
- Utilized problem-solving skills to address customer inquiries and disputes, escalating when needed through appropriate channels
- Delivered excellent customer service by promptly and professionally responding to calls and emails, gathering information, and understanding customer requirements
Education
High School Diploma -
Forest Heights Academy
Marsh Harbour, Abaco07.2017
Skills
- Proficient in Quick Books
- Efficient in Microsoft Word and Excel
- Strong interpersonal abilities, including rapport building and conflict resolution
- Excellent Written and Verbal Communication Skills
- Efficient in time management and multitasking
- Collaborative Team Player
- Positive attitude and composure under pressure
- Adaptability to handle various customer scenarios and learn new technologies
- Team leadership
- Conflict resolution
- Customer service
References
Available upon request.
INTERNSHIPS
- GRM Insurance | Marsh Harbour, Abaco
- June 2016 - July 2017
- Conducted efficient filing tasks to maintain organized records
- Responded promptly to incoming calls, addressing inquiries and providing assistance
- Initiated outbound calls to clients, facilitating communication and gathering necessary information
Timeline
Supervisor of Operations
Family Guardian Insurance
05.2025 - Current
Bartender/Server
BarNone.Bey
05.2024 - 04.2025
Payment Coordinator
Family Guardian Insurance
02.2024 - 04.2025
Customer Service Representative
Sea Escape Tours
04.2023 - 01.2024
Senior Customer Service Representative
Family Guardian Insurance Company
02.2021 - 03.2023
Sales Associate
Barefoot Car Rentals & DK's Auto Works
06.2020 - 02.2021
Part-time Sales Associate
Island Trinkets and Treasures
07.2015 - 12.2023
High School Diploma -
Forest Heights Academy
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