Pamela Major
Nassau
Summary
With 19 years of comprehensive experience across the financial sector, insurance industry, hospitality, human resources, and most recently sales at one of the leading oil companies in The Bahamas, I bring a unique blend of skills and insights to the role of Recruitment Manager. My career has been marked by a commitment to excellence, adaptability, and a passion for driving results. From managing financial portfolios and developing insurance strategies to enhancing guest experiences in hospitality and optimizing HR processes, I have consistently delivered exceptional outcomes. My recent role in sales within the oil industry has honed my abilities in strategic planning, client relationship management, and market analysis. I am eager to leverage this diverse background to contribute to organizational success and drive growth in talent acquisition and hiring processes.
Overview
19
19
years of professional experience
Work History
Commercial and Industrial Sales Manager
Sun Oil Limited
04.2017 - Current
- Responsible for seeking out new accounts and executing Sales Pipeline Management tools to convert qualified sales leads into purchasing customers
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Managed and nurtured relationships with top-tier clients within the oil industry, ensuring high levels of satisfaction and retention clients included: Bpl, Atlantis, Albany, Bahama Mar, Bahamas Waste, Sterling Hurricane Hole
- Acted as the primary point of contact for key clients, addressing inquiries, concerns, and negotiating contracts
- Managed client accounts with significant monthly balances, ensuring adherence to credit terms and timely payment collections
- Monitored financial performance metrics, analyzed trends, and prepared reports for senior management to inform strategic decision-making
- Gathers and Compiles market intelligence for onward communication to department manager
- Provides input into the annual sales forecast preparation based on gathered intelligence
- Develops a Quarterly Sales Call Schedule, giving consideration to relevant priority levels of customers
- Effectively prepares for sales calls using the appropriate tools
- Logs sales calls into Site visit spreadsheet to capture issues, improve learning, track follow-up/action items
- Continuously seeking opportunities to up-sell and cross-sell products to existing customers
- Serves all Industrial and Commercial customers as focal point and actively manages all customer complaints, queries, and disputes to final resolution
- Generates and reviews sales volumes reports monthly to recognize trends and take or recommend appropriate action
- Manages customers proactively to secure payment and prevent past due accounts
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
Spa Manager
Albany, Bahamas
12.2015 - 04.2017
- Responsible for keeping all records of business transactions daily
- Maximized efficiency through time management and staff supervision to boost productivity
- Conducted promotional campaigns for the spa on a monthly basis
- Responsible for all payroll management with regards to spa employees
- Arranged staff workshops on new techniques and procedures
- Opening the spa for the day, prep all supplies for therapists
- Answered the Telephone and made appointments
- Prepared Spa guests for service (paperwork)
- Scheduled appointments of all services and kept records of staff scheduling
- Deliver a high level of customer relations and profiles in accordance with department and company’s standards
- Thorough knowledge of Albany facilities
- Detailed knowledge of all products used in the spa and salon
- Received customer complaints and feedback
- Kept record of all product inventory used in the spa
- Oversaw upkeep of entire facility and notified maintenance for service repairs
Supervisor Client Services
Family Guardian Insurance
03.2013 - 10.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Boosted team performance by developing customer service training materials and conducting service training
- Assigned and coordinated work with the department and completed weekly inventory of outstanding items, with reason and action for follow-up completion
- Assisted with the on the job development and training of staff
- Reviewed new group and individual policy file completion following established work flow processes
- Provided support to department and assisted in the resolution of complex items
- Completed staff assessments and performance evaluations
- Established superior working relationship with assigned group administrators
- Facilitated resolution of issues emanating from assigned group administrators, group or individual members, agents, and brokers
- Assisted with the preparation and transmission of benefit materials used by groups insured with the company
- Provided assistance to management as the liaison between the company’s agents and management
- Supervised six employees
Creditor Life Supervisor
Family Guardian Insurance
03.2010 - 03.2013
- Processed all Group Creditor Life new application, with prompt verification to the lending institution
- Processed all group creditor life premiums and refunds, with prompt verification to the lending institution
- Timely processed all Group Creditor Life death claims
- Primary liaison with Sagicor Life on Group Creditor matters
- Handled all inquiries from member and the lending institution
- Managed all reporting to be sent to the accounts department on a monthly basis
- Produced reports for management on a monthly basis recording all figures received each month for each submission received from the lending institution
- Investigated and evaluated customers for creditworthiness and potential risk factors
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty
- Verified application and account details to accurately asses credit and financial risks of potential clients
Group Eligibility Coordinator
Family Guardian Insurance
01.2009 - 04.2010
- Annual visits and monthly telephone calls to BahamaHealth platinum clients
- Group account representative for BahamaHealth platinum clients including: UBS Bahamas, Royal Bank of Canada, John Bull, Credit Suisse
- Review group set up and premium structure
- Request and facilitate preliminary billing process for new groups
- Set up or make changes to commission records
- Set-up group records and enroll individuals members on MC400 & Genelco Systems
- Notification of same to group administrators
- Process additions, changes and terminations of group enrollment records and notification of same to group administrators
- Regularly update and maintain existing group notes and records on MC400 & Genelco Systems
- Liaise with group administrators and agents/brokers for information necessary for completing records
- Filing new group files and enrollment documents
- Assisted with the preparation and transmission of benefit materials
- Generate identification cards for new groups and individual enrollments.
Human Resources Assistant
Wyndham Hotels & Resorts
06.2007 - 02.2009
- Processing of all benefits namely sick, time-in-lieu, vacation and industrial accidents
- Lead in design and implementation of HR best practices in several areas namely, performance management, employee relations and Skill development
- Developed Human Resources projects with management for employee development
- Performed employee appraisals for management in the various areas of the hotel
- Removal of terminated associate records from the Payroll systems
- Responsible for the processing of all new hires
- Responsible for the up keep and auditing of all employee files and data
- Responsible for the companies monthly head count report, employee roaster report, new hire report and termination reports
- Assists with the coordination and planning of workshops, meetings and the employee of the month ceremony
- Responsible for the production and distribution of the hotel’s daily newsletter “The Daily Scoop”
- Process bank and visa letters for all Associates
- Supported the HR Assistant and Senior HR personnel with distributing communications as well as planning and completing employer-sponsored activities
- Responsible for the correct filing of records related to grievances, performance reviews, and disciplinary actions
- Assist in recruitment processes, including posting job ads, scheduling interviews, and coordinating communication with candidates
- Screened applicant resumes and coordinated both phone and in-person interviews
- Organized new employee orientation schedules for new hires
- Assist with the onboarding process for new hires, including preparing new employee files, scheduling orientations, and coordinating training sessions
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement
- Created and completed personnel action forms for hires, terminations, title changes and terminations
Client Services Representative
Turnberry Isle Country Club
06.2005 - 05.2007
- Greeted and welcomed guests upon arrival, ensuring a warm and friendly reception
- Assisted guests with check-in and check-out procedures, providing a seamless experience
- Addressed and resolved guest inquiries, concerns, and complaints promptly and efficiently
- Handled special requests from guests, including reservations, transportation, and concierge services
- Coordinated with various departments to fulfill guest needs and ensure their satisfaction
- Arranged for amenities and special touches to enhance the guest experience
- Maintained clear and effective communication with guests, providing updates and responding to their needs
- Liaised with housekeeping, maintenance, and other departments to ensure guest rooms and facilities met high standards
- Coordinated with the events team to ensure guest participation in club activities and events
- Maintained accurate records of guest preferences, special requests, and feedback
- Generated reports on guest satisfaction and service issues, providing insights for improvement
- Tracked and managed guest complaints, ensuring timely resolution and follow-up
- Upheld the highest standards of customer service and hospitality
- Successfully managed and resolved guest complaints, contributing to a positive and welcoming environment
- Played a key role in coordinating special events and activities, enhancing the overall guest experience
Education
Bachelor of Science - BS - Hospitality Management
Florida International University
01.2005
Skills
- Business Analysis
- Employment Law For Managers & Supervisors Certification
- Human Resources Development
- Talent Management
- Team Leadership
- Customer Relationship Management (CRM)
- Market Analysis and Strategy
- Regulatory Compliance and Risk Management
- Negotiation
- Business Needs Assessment
- Sales Reporting
- Contract Management
Personal Information
Title: Recruitment Manager
Timeline
Commercial and Industrial Sales Manager
Sun Oil Limited
04.2017 - Current
Spa Manager
Albany, Bahamas
12.2015 - 04.2017
Supervisor Client Services
Family Guardian Insurance
03.2013 - 10.2014
Creditor Life Supervisor
Family Guardian Insurance
03.2010 - 03.2013
Group Eligibility Coordinator
Family Guardian Insurance
01.2009 - 04.2010
Human Resources Assistant
Wyndham Hotels & Resorts
06.2007 - 02.2009
Client Services Representative
Turnberry Isle Country Club
06.2005 - 05.2007
Bachelor of Science - BS - Hospitality Management
Florida International University
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