Pashion Knowles
Freeport
Summary
Dynamic and dedicated professional with extensive experience as a Dog Groomer at Happy Pets Veterinary Clinic and Pawsh Potcakes. Expert in animal handling and relationship building, consistently enhancing client retention through exceptional customer service. Proven ability to manage high-pressure situations while maintaining a clean and safe environment, ensuring optimal care for pets and satisfaction for owners.
I in turn have developed strong customer service and administrative skills in fast-paced, client-focused environment. Working to excel in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
Work History
Dog Groomer
Pawsh Potcakes
01.2022 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
Bartender
Blu Bar
04.2025 - 06.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Mixed unique and interesting cocktails for customers, including bar specials.
Professional Dog Groomer
Happy Pets Veterinary Clinic
01.2025 - 03.2025
- Maintained a clean and hygienic work environment and a comfortable place for pets to be more comfortable in a vet space.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Took care of the animals needs with the assistance of the vet to ensure that all of the animals got proper care.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
No Degree - Nursing Practice
Troy University
Troy, Alabama, USAHigh School Diploma -
St. Johnsbury Academy
St. Johnsbury, Vermont, USA06-2020
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Verbal and written communication
- Honest and dependable
- Problem-solving
- Critical thinking
- Team building
- Information collection and recording
Timeline
Bartender
Blu Bar
04.2025 - 06.2025
Professional Dog Groomer
Happy Pets Veterinary Clinic
01.2025 - 03.2025
Dog Groomer
Pawsh Potcakes
01.2022 - Current
No Degree - Nursing Practice
Troy University
High School Diploma -
St. Johnsbury Academy
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