Patricia Rolle
Eleuthera,Bahamas
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Bartender
Ronnies Hi-D Way
09.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Waitress/Bartender
French Leave Resort
12.2014 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Restaurant Hostess/Waitress
Tippy’s
02.2024 - 07.2025
- Greeted and seated guests, ensuring prompt service and positive dining experiences.
- Managed reservation systems to optimize table turnover and guest flow.
- Coordinated with kitchen and wait staff to streamline service operations.
- Trained new host staff on customer service protocols and operational procedures.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
Waitress/Server
The Cove Eleuthera
09.2023 - 02.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed orders efficiently, utilizing point-of-sale systems to streamline transaction processes.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Supervised daily operations, maintaining high standards of food safety and cleanliness.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Inspected dishes and utensils for cleanliness.
Pammy’s Restaurant
Pamela Moss
09.2011 - 05.2019
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
- Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
- Followed recipes and chef instructions to prepare food correctly.
- Managed time to juggle multiple tasks simultaneously with ease.
- Plated and presented food following chef requirements.
Grand Opening Trainer
Playa Largo Resort and Spa
08.2016 - 10.2016
- Developed and implemented training programs for new staff during grand opening events.
- Coordinated onboarding processes to ensure seamless integration of team members into operations.
- Delivered engaging training sessions, focusing on customer service excellence and operational procedures.
- Assessed trainee performance to provide constructive feedback and enhance skill development.
- Streamlined training processes, improving efficiency in onboarding timelines for new employees.
- Promoted a culture of professional growth by sharing industry best practices and encouraging employees to expand their skill sets through ongoing development opportunities.
- Streamlined onboarding processes for improved employee retention and job satisfaction during Grand Openings.
- Contributed to the overall success of Grand Opening events by collaborating with team members to address any unexpected challenges or issues that arose during the planning process.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Communicated effectively with diverse groups of individuals, adapting training styles to accommodate various learning preferences.
- Managed time efficiently by prioritizing tasks and maintaining a detailed schedule of upcoming training sessions and deadlines.
Waitress
Sky Beach Club
12.2011 - 07.2013
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Sales Clerk
Leather N Things
08.2010 - 08.2011
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Opened and closed store by balancing cash registers and receipts.
Education
High School Diploma -
Central Eleuthera High
Palmetto Point09.2009
Governor’s Harbour Primary
Governor’s Harbour09.1999
Skills
- Food Preparation and Safety
- Aloha POS
- Custom Drink Preparation
- Glassware Polishing
- Classic Cocktails
- Cash Register Operation
- Liquor, Beer and Wine Knowledge
- Credit and Cash Transactions
- Engaging Customers
- Serving and Bussing
Additional Information
CPR Certified
Timeline
Restaurant Hostess/Waitress
Tippy’s
02.2024 - 07.2025
Waitress/Server
The Cove Eleuthera
09.2023 - 02.2024
Bartender
Ronnies Hi-D Way
09.2016 - Current
Grand Opening Trainer
Playa Largo Resort and Spa
08.2016 - 10.2016
Waitress/Bartender
French Leave Resort
12.2014 - Current
Waitress
Sky Beach Club
12.2011 - 07.2013
Pammy’s Restaurant
Pamela Moss
09.2011 - 05.2019
Sales Clerk
Leather N Things
08.2010 - 08.2011
High School Diploma -
Central Eleuthera High
Governor’s Harbour Primary