Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Patricia Sweeting

Nassau,Bahamas

Summary

I am a competent individual who knows how to manage, operate, and multi-task: excellent verbal and communication, and the ability to convey critical information clearly and effectively. Strong leadership and initiative, excellent delegator and mediator, people person, able to provide excellent customer service. Quick decision making and problem-solving abilities: excellent time management: responsible, goal- oriented and organized: strong attention to detail and ability to multi-task: confident, proactive, and willing to take on work[lace challenges: great listening skills and ability to take direction from individuals in higher-level positions; likable by most and able to motivate others. I am a team player who's willing to adhere to the company's goals and rules and help my fellow colleagues. I am willing to be trained in any aspect needed to ensure the company's goals are successfully obtained. I am proficient in all office procedures required. I am a Photographer and Editor proficient in using: Photoshop, Lightroom, and Premiere Pro, and knowledge of all Social Media Platforms. I hold a Valid Drivers License with my own vehicle. I am confident that I will be a great asset to your company with my knowledge and skills if given the opportunity.

Overview

21
21
years of professional experience

Work History

Asst. Manager

G. R. Sweeting & Co
Nassau
06.2022 - 10.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Call Center Representative

Cable Bahamas
Nassau
05.2021 - 06.2024
  • The scope of duties will include troubleshooting timely responses to customers' inequities, ensuring problem resolutions, and following through with service restoration
  • Duties will include but are not limited to:
  • Problem resolutions, and following through with service restoration
  • Serving customers by determining requirements, answering inquiries, troubleshooting, resolving problems, fulfilling requests, and maintaining a database by updating profiles during customers' interactions
  • Providing fust level technical and customer interfacing support to all Aliv subscribers via multimedia communication channels inclusive of but not limited to telephone, email, social media, customer self-service database, or face-to-face interactions as assigned; Troubleshooting and assisting in the resolution of problems and issues related to all Aliv products and services
  • Documenting customers reported incidents and capturing troubleshooting steps in the current tracking system database; Documenting customer billing inquiries in the current customer relationship management database inclusive of, entering any requested installs, reconnections, change of services, trouble calls, and special request orders, scheduling of pending orders and follow-up on customer requests to ensure that orders have been completed and update any missing or changed information in the billing system; Fulfilling customers' requests by clarifying issues, researching and providing solutions, and escalating unresolved problems
  • Performing customer interactions with a high degree of professionalism, courtesy, and integrity; Following and adhering to Automatic Call Distribution (ACD) Login procedures, and ensuring adherence to individual performance target that 90% of calls presented are answered; Following and adhering to service level agreements for callbacks, follow-ups, tickets, and emails
  • Adhering to escalation procedures and documentation on escalations in tickets; Following proper troubleshooting and documentation guidelines utilizing troubleshooting tools provided
  • Ensuring adherence to all customer support operational policies and procedures; Utilizing customer interactions to sell additional services by recognizing opportunities to up-sell accounts, and explain products, services, or features; Updating job knowledge by participating in educational opportunities to ensure familiarization with all existing and new products and services; Working closely with Call Center Supervisors and other departments to promote a collaborative approach to problem-solving to enhance customers' overall experience Performing all other related tasks of the Call Center Operations as assigned by management

Guest Service Agent

Furniture Plus
Nassau
01.2009 - 03.2020
  • Proficient in Office Procedures: Receptionist Typing Word Excel Email Good Communication Data Entry Clerk: Proficient in Financial Aspects and Qualified Clients for Personal Loans Proficient in Encompass: Data Entry of ALL Clients Personal Information Proficient in STORIS: Inventory Data Base System Proficient in FORTIS : Ensuring ALL Legal Documents are entered into the Server Data Base Proficient in ensuring ALL Legal Documents are Uploaded and Downloaded Effectively and Accurately Proficient in Daily Accounting of ALL clients monthly/weekly payments are Received and Posted to Correct Account Proficient in Deferral Payments, Interest Payments, Down payments, Cash Payments, Invoicing

Shift Supervisor

Coffee Cay/SBUX
Nassau
01.2005 - 06.2008
  • Supervisory Duties: Operating Store's Daily Functions Opening/Closing of Store Ensuring Daily task of Team members are Completed Ensuring Team members adhere to making drinks to Company standard Ensuring Goals are Met Scheduling Time Keeping Accounting Procedures Banking Procedures Barista Cashier Inventory Ordering Word Excel Email

Cashier

Lowes Pharmacy
Nassau
05.2003 - 07.2007
  • Cashier Provided assistance with Prescription refills Sales Clerk Re-stocking Clerk Ordering Clerk

Education

Diploma -

L. W. Young Secondary
06.1992

Oakes Filed Primary

T.G. Glover Jr high

L. W. Young

Computer Training

IBC

Accounting

BTVI

Skills

  • Employee Performance Evaluations
  • Employee Scheduling
  • Sales monitoring
  • Staff Supervision
  • Team motivation
  • Performance reviewing
  • Customer service and satisfaction
  • Staff Management
  • Microsoft Office expertise
  • Money Handling
  • Reporting and documenting
  • Retail Operations
  • Adobe Creative Photoshop
  • Photography

References

References available upon request.

Timeline

Asst. Manager

G. R. Sweeting & Co
06.2022 - 10.2024

Call Center Representative

Cable Bahamas
05.2021 - 06.2024

Guest Service Agent

Furniture Plus
01.2009 - 03.2020

Shift Supervisor

Coffee Cay/SBUX
01.2005 - 06.2008

Cashier

Lowes Pharmacy
05.2003 - 07.2007

Diploma -

L. W. Young Secondary

Oakes Filed Primary

T.G. Glover Jr high

L. W. Young

Computer Training

IBC

Accounting

BTVI
Patricia Sweeting