Years of professional experience
Paul Farquharson Jr
Nassau
Summary
Experienced and accomplished Senior IT professional with a strong background in IT management and support. Skilled in overseeing technical teams, optimizing IT operations, and implementing effective solutions. Demonstrated success in managing systems and providing high-level support, utilizing excellent communication and problem-solving abilities. Proven track record of delivering results and driving organizational success through a combination of technical expertise and leadership.
Overview
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Work History
IT Assistant Manager
Nassau Cruise Port
04.2024 - Current
- Day to day operations
- Reporting
- CCTV support and maintenance
- PA system support
- Network switch support and maintenance
- Streamlined communication between departments by developing and implementing an internal messaging platform.
- Coordinated with vendors to procure hardware, software, and services at competitive rates.
- Championed continuous improvement efforts within the IT department by identifying areas of inefficiency or outdated practices requiring modernization
- Safeguarded company data by enforcing strict cybersecurity policies, protocols and training.
- Addressed user concerns promptly, fostering a positive
- work environment that emphasized customer service excellence within the IT department.
- Collaborated with cross-functional teams to identify business requirements for IT projects, ensuring alignment with organizational goals and objectives.
- Implemented robust network security measures, minimizing vulnerabilities and protecting sensitive information from potential threats.
IT Contractor
Disney Lighthouse Point
10.2024 - 12.2024
- Installed new Starlink infrastructure for data backup solution
- Investigated and provide reporting and recommendations on damage fiber (1000 meter) communication cable to Disney IT Regional Manager. The outage rendered main vendors cash stations down. Matter was resolved by replacing and new splice of 250 strands of fiber.
Sub Contractor
RX Networks
01.2018 - 08.2024
- Specialized in satellite redundancy for local Scotia Bank
- Managed satellite site infrastructure preparation, testing, troubleshooting and maintenence.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with RX Networks, Argentine corporate office to ascertain specifics of projects.
IT Senior Manager
Bahamas Mortgage Corporation
11.2019 - 04.2024
- Oversight of IT operations
- Project management
- IT staff resourcing and recruitment
- Procurement and establishment
- System security
- CCTV support
- Door access points
- Creation and maintenance of IT corporate governance policy
- Change management policy etc
- Responsible high-level reporting to Board and Executive Management
- Implementation of major projects as approved by Board
- Working hand in hand with industry partners both local and foreign
- Oversight of entire network infrastructure from backbone to end-user support
IT Consultant
Info Innovators
03.2016 - 09.2023
- Island representative for client support
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Sage 300 Software installer and support provider
- Provided training sessions on new technologies and best practices, enhancing team members'' Sage 300 Software
- Notable Project: Scoped, designed and built network infrastructure for Nassau Agency Ltd.
Reseller
CATO Network
08.2018 - 02.2021
- Edge router and switching hardware regional lead
- Prequalified sales leads and gathered complete details to forward to proper reseller.
- Collaborated closely with marketing teams to develop targeted promotional materials for reseller channels, driving growth in partner sales.
- Managed sales channels and competitive marketplace by leveling playing field for resellers to minimize conflict.
- Optimized pricing strategies for various product lines, ensuring competitiveness in the market while preserving profit margins for both the company and reseller partners.
IT Senior Manager
J. S. Johnson Co. Ltd
04.1999 - 07.2016
- Ensured seamless integration between departmental systems through diligent management of interdepartmental communication channels.
- Fostered a culture of continuous improvement by regularly reviewing and refining internal processes, resulting in ongoing operational enhancements.
- Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
- Spearheaded a successful digital transformation project that modernized operational workflows while maintaining budget limits.
- Responsible for the support of the IBM AS400 system platform
- Responsible for procurement process as it relates to area of responsibility
- Responsible for building IT Team
- Responsible for board reporting
Network Administrator
Family Guardian Insrance
02.1996 - 05.1999
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
Education
Bachelor of Science -
St. Augustine's College
North Carolina05-1992
High School Diploma -
St John's College
Nassau, Bahamas06-1987
Skills
- IT asset management
- IT infrastructure
- Installations and repairs
- IT procurement
- Network troubleshooting
- Information security policies
- IT vendor management
- Help desk management
- Network systems installation
- IT compliance
- IT governance
- IT budgeting
- Information technology infrastructure
- User training
- Wireless networking
- Router configuration
- Documentation and reporting
- Verbal and written communication
- Firewall management
Accomplishments
- Project Manager role collaboration with building contractor in the development of new office building, for J. S Johnson, Freeport Branch.
Affiliations
- Former Deputy Chairman of Junkanoo Parade Management
- Former Returning Officer For Junkanoo Parade Management
- Member of Interop International IT Professional Institute
- Former Boys Scout Advisor
- Former Board Member St. Francis Joseph Primary School
- Past Member of Insurance Institute
- Humane Society Volunteer IT Advisor
- Former President of The New Providence Volleyball Association
- National volleyball Team Member 12 years
- Parade Chairman of Ministry of Tourism Junkanoo in July Extravaganza
Certification
- Cisco Certified Network Associate Boot Camp (CCNA) - Cisco Systems 2000.
- Cisco Pix Atlanta 2001
- Cisco VPN Atlanta 2002
- Information Security course (IBM, North Carolina) 2002
- Interop Conference Membership 2004 - Present
- Cloud Management 2015
- Disaster Recovery 2016
- Business Continuity Planning and Documentation Management 2016
- 6 Loma Insurance Institute Certificates
- Station X Cyber Security Course - Ethical Hacking
- Station X Cyber Security Course - Anonymous Browsing
- Station X Cyber Security Course - Endpoint Security
- Station X Cyber Security Course - Kali Penetration Testing
Timeline
IT Contractor
Disney Lighthouse Point
10.2024 - 12.2024
IT Assistant Manager
Nassau Cruise Port
04.2024 - Current
IT Senior Manager
Bahamas Mortgage Corporation
11.2019 - 04.2024
Reseller
CATO Network
08.2018 - 02.2021
Sub Contractor
RX Networks
01.2018 - 08.2024
IT Consultant
Info Innovators
03.2016 - 09.2023
IT Senior Manager
J. S. Johnson Co. Ltd
04.1999 - 07.2016
Network Administrator
Family Guardian Insrance
02.1996 - 05.1999
Bachelor of Science -
St. Augustine's College
High School Diploma -
St John's College
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