Payal Pattni
Finchley
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Crumble Artist/Team Leader
Humble Crumble
11.2023 - Current
- Provided customer service, managed inventory, achieved sales targets, supervised staff, and ensured product quality.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones, including the Diwali special.
- Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
Director
Charles Morley Estate Agents Ltd
09.2022 - 09.2023
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations for landlords, tenants and potential clients.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues, often working out-of-hours to provide positive resolutions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Business Engagement Officer
Barnet Council
11.2021 - 09.2023
- Leading the Healthier High Streets project, engaging with stakeholders, building relationships with local businesses, creating content for communications, and supporting community initiatives.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed, especially within business engagement.
- Worked flexible hours across night, weekend, and holiday shifts to lead pop-ups and customer interaction/engagement activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organised and detail-oriented with a strong work ethic.
- Demonstrated strong organisational and time management skills while managing multiple sub-projects.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Utilised data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Created and managed project plans, timelines and budgets.
Community Engagement Officer
Harrow Council
11.2018 - 11.2021
- Maintained effective relationships with stakeholders, supported community engagement activities, contributed ideas, and handled correspondence and complaints.
- Conducted analysis of community needs and resources to support strategic plans.
- Delivered high-level administrative support to board during regular operations and special meetings, including Councillor/MP meetings.
- Created targeted marketing materials to effectively communicate organisational goals and initiatives within the community.
- Collaborated with internal departments to integrate community engagement strategies into overall organisational objectives.
- Evaluated potential community partnership opportunities, ensuring alignment with organisational goals and values.
- Provided regular progress reports to senior management detailing successes and areas for improvement within current initiatives.
- Managed budgets for community outreach events, ensuring cost-effective strategies were employed while maintaining high-quality experiences for participants.
Customer Representative
Nationwide Building Society
06.2017 - 10.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Boosted sales revenue by skillfully promoting diverse service options.
- Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
Supervisor/Customer Service Assistant
Waitrose & Partners
05.2011 - 06.2017
- Trained staff, handled cash, managed stock, and ensured positive customer experiences.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organisational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
Team Administrator
Charles Morley Estate Agents Ltd
06.2012 - 07.2013
- Managed client interactions, booked appointments, assisted in advertising, and completed administrative duties.
- Maintained accurate records of expenses and budgets, contributing to financial accountability within the team.
- Provided administrative support to team members, resulting in increased focus on core responsibilities.
- Organised meetings and viewings with a professional approach, promoting a positive image of the company.
- Managed schedules and maintained an organised calendar for effective time management within the team.
- Supported teams during peak workload periods by taking on additional tasks as needed proving flexibility in role.
Education
Bachelor of Science - Criminology
University of Roehampton
Roehampton05.2016
A-C - History, Psychology, Citizenship, Government & Politics
Nower Hill Sixth Form
North Harrow - London05.2013
Skills
- Teamwork and Cooperation
- Superb attention to detail
- Superior organisational skills
- Customer Relationship Management (CRM)
- Retail store support
- Project management abilities
Languages
English
Native language
Gujarati
Advanced
C1
Hindi
Intermediate
B1
Timeline
Crumble Artist/Team Leader
Humble Crumble
11.2023 - Current
Director
Charles Morley Estate Agents Ltd
09.2022 - 09.2023
Business Engagement Officer
Barnet Council
11.2021 - 09.2023
Community Engagement Officer
Harrow Council
11.2018 - 11.2021
Customer Representative
Nationwide Building Society
06.2017 - 10.2018
Team Administrator
Charles Morley Estate Agents Ltd
06.2012 - 07.2013
Supervisor/Customer Service Assistant
Waitrose & Partners
05.2011 - 06.2017
Bachelor of Science - Criminology
University of Roehampton
A-C - History, Psychology, Citizenship, Government & Politics
Nower Hill Sixth Form
Similar Profiles
KULDEEP GILLKULDEEP GILL
Crew Member at Crumble CookiesCrew Member at Crumble Cookies
Keaton HoodKeaton Hood
Baker at Crumble CookieBaker at Crumble Cookie
Jasmine LinkJasmine Link
Baker at CrumbleBaker at Crumble