Summary
Overview
Work History
Education
Skills
Certification
Qualifications Summary
Timeline
Generic

PERTINA ROLLE

Coral Springs

Summary

Experienced in management and customer service with a strong skill set in analytical thinking and critical problem-solving. Seeking a challenging role within a reputable organization to expand knowledge, learnings, and skills. Proven track record of delivering exceptional results and dedicated to making a significant impact in any position undertaken.

Overview

19
19
years of professional experience
1
1
Certification

Work History

ASSISTANT PROPERTY MANAGER

Residential Management Concepts
10.2021 - Current
  • Answer and direct phone calls
  • Organize and schedule appointments
  • Plan meetings and take detailed minutes
  • Assist in obtaining quotes for various vendors
  • Assist with contractor proposals while providing assistance to owners
  • Prepare and execute proposals for contractors and landscapers
  • Assist homeowners with requests for vendor assistance and escalate urgent needs accordingly
  • Provide customer service to over 200 homeowners
  • Promoted from Executive Assistant to Assistant Property Manager within company

SENIOR ASSOCIATE MANAGER

Bahamas Telecommunications Company
01.2006 - 03.2017
  • Processed customer orders and transactions
  • Resolved escalated customer issues and troubleshooted any technical problems
  • Delivered information about company offerings, and assisted with selling products and additional services provided by the company
  • Provided proactive customer outreach and handled customer complaints
  • Analyzed customer feedback and responded to customer reviews
  • Developed and documented knowledge into helpful content
  • Tracked customer service KPI and metrics
  • Promoted from Customer Service Representative to Senior Associate Manager within company

Education

Bachelor of Arts Degree - Christian Counseling

Christian Bible Institute and Seminary
01.2022

Licensed Customs Broker -

Bahamas Customs Department
01.1998

Freeport Anglican High School -

Freeport Anglican High School
06.1992

Skills

  • Administrative support
  • Clear Verbal and Written Communication
  • Effective Telephone and Email Communication
  • Property Inspection Management
  • Relationship building and rapport
  • Records management
  • Activity planning
  • Cash management
  • Training and mentoring

Certification

Board Certified Christian Counselor, National Association of Christian Counselors, 01/01/20

Qualifications Summary

Experienced managerial and customer service professional possessing exquisite analytical and critical-thinking skills is seeking a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Timeline

ASSISTANT PROPERTY MANAGER

Residential Management Concepts
10.2021 - Current

SENIOR ASSOCIATE MANAGER

Bahamas Telecommunications Company
01.2006 - 03.2017

Licensed Customs Broker -

Bahamas Customs Department

Freeport Anglican High School -

Freeport Anglican High School

Bachelor of Arts Degree - Christian Counseling

Christian Bible Institute and Seminary

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PERTINA ROLLE