Phillis Hield
Freeport
Summary
Dynamic Front End Manager with a proven track record at Cost Right Freeport and Solomon's, excelling in customer service and employee supervision. Enhanced staff performance through targeted training programs. Seeking a position where I can leverage my knowledge of store operations, strong leadership skills and commitment to customer satisfaction and contribute to the success of the organization.
Overview
33
33
years of professional experience
Work History
Front End Manager
Cost Right Freeport
09.2019 - Current
- Led front-end operations, ensuring optimal customer service and store presentation.
- Evaluated Customer issues and complaints and developed amicable solutions.
- Supervised Cashier Supervisors and cashiers, as well as scheduling shifts and overseeing cash room procedures.
- Analyzed customer feedback to implement service improvements and increase satisfaction.
Front End Manager
Solomon's Freeport
07.2015 - 09.2019
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Balanced daily deposits and safe counts and prepared bank deposits.
- Collaborated with upper management to develop strategic initiatives for store growth and efficiency improvements.
Front End Manager
Solomon's Lucaya
07.2012 - 06.2015
- Oversaw daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Maintained strong customer relations and effective customer service standards.
Buyer (Purchasing Department)
Cost Right Freeport
01.2010 - 06.2012
- Conducted market analysis to identify trends and optimize purchasing strategies.
- Negotiated contracts with suppliers, ensuring favorable terms and timely delivery.
- Managed inventory levels to prevent stockouts while minimizing excess inventory costs.
- Collaborated with cross-functional teams to develop and implement procurement initiatives.
Front End Supervisor
Solomon's Freeport
10.2004 - 01.2010
- Supervised daily operations, ensuring compliance with safety standards and efficient workflows.
- Trained and mentored front-end staff, fostering a collaborative team environment.
- Evaluated employee performance, providing constructive feedback to enhance customer service skills.
Cashier
Solomon's Wholesale
03.1993 - 09.2004
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Maintained clean and organized checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Managed inventory by restocking items and monitoring stock levels during shifts.
Education
Bachelor of Arts - Environmental Management
University of Toronto
Mississauga, Ontario06-2000
High School Diploma -
St. Louis Delia Secondary School
Toronto, Ontario06-1990
High School Diploma -
Freeport High School
Freeport, Bahamas06-1988
Skills
- Customer service
- Employee supervision
- Staff supervision
- Performance improvements
Accomplishments
Completed IGA (retail supermarket course), Infosec, Axonify and Level up training.
Additional Information
Excellent Customer Service, Communication, Organizational and leadership skills.
Timeline
Front End Manager
Cost Right Freeport
09.2019 - Current
Front End Manager
Solomon's Freeport
07.2015 - 09.2019
Front End Manager
Solomon's Lucaya
07.2012 - 06.2015
Buyer (Purchasing Department)
Cost Right Freeport
01.2010 - 06.2012
Front End Supervisor
Solomon's Freeport
10.2004 - 01.2010
Cashier
Solomon's Wholesale
03.1993 - 09.2004
Bachelor of Arts - Environmental Management
University of Toronto
High School Diploma -
St. Louis Delia Secondary School
High School Diploma -
Freeport High School