Hi, I’m
JeMarco Armbrister
Nassau
Summary
Versatile IT Technician with 4+ years experience that is ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Experienced in managing projects and staff in a fast-paced environment. Consistently beneficial to all technical operations and technological procedures. Adept at maintaining compliance and regulations while ensuring industry best practices.
Overview
4
years of professional experience
4
Certifications
Work History
Fourth Terrace Diagnostic Centre
IT Support Specialist
02.2023 - Current
Job overview
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Delivered onsite technical support for 30 employees.
Sunshine Holdings LTD
IT Technician
06.2018 - 08.2021
Job overview
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners etc.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Gulf American Inn & Budgetel Inn
Hotel Manager
08.2021 - 08.2022
Job overview
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Supervised team of six front desk agents and helped to resolve issues arising during shifts.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
Skills
- Strategic Planning
- Personnel Supervision
- Administrative Support
- Troubleshooting Network Issues
- Issue and Resolution Tracking
- Help Desk Support
- Resolving Problems and Incidents
- Configuring Devices
Certification
- CompTIA Network+
- CompTIA Security+
- AWS Certified Cloud Practitioner
- ISC2 Certified in Cybersecurity
Timeline
IT Support Specialist
Fourth Terrace Diagnostic Centre
02.2023 - Current
Hotel Manager
Gulf American Inn & Budgetel Inn
08.2021 - 08.2022
IT Technician
Sunshine Holdings LTD
06.2018 - 08.2021
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