Kyle K Martin
Nassau
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/ Salesman
Tops Lumber
01.2022 - Current
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
Security Officer
Bahamar Casino & Resorts
01.2019 - 01.2021
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains environment by monitoring and setting build
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Officer
Old Fort Bay Community
01.2018 - 01.2019
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to incidents and assessed active situations for security concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Officer
Paradise Games
01.2015 - 01.2018
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Examined doors, windows and gates to verify security.
Officer
Westech International, Mackey
01.2012 - 01.2014
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Completed full building and grounds patrols to spot and investigate concerns.
Porter
Burger King
01.2009 - 01.2010
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Increased workplace safety by immediately reporting potential hazards.
- Stored supplies safely and securely to prevent theft and damage.
- Maintained building exteriors for professional, clean presentation standards.
Education
HVAC- Certification -
Bahamas Technical and Vocational Institute
01.2023
Skills
- Analytical skills
- Critical thinking
- Motivational skills
- Problem solving skills
- Knowledge of security and surveillance systems
- Customer service skills
- Communication skills
- Organizational skills
- Self-discipline
- Relationship building skills
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Active listening
- Microsoft outlook
Timeline
Customer Service Representative/ Salesman
Tops Lumber
01.2022 - Current
Security Officer
Bahamar Casino & Resorts
01.2019 - 01.2021
Security Officer
Old Fort Bay Community
01.2018 - 01.2019
Security Officer
Paradise Games
01.2015 - 01.2018
Officer
Westech International, Mackey
01.2012 - 01.2014
Porter
Burger King
01.2009 - 01.2010
HVAC- Certification -
Bahamas Technical and Vocational Institute
Similar Profiles
Gabriella WrightGabriella Wright
House Keeping at Tops Conference Centre, Stanwell TopsHouse Keeping at Tops Conference Centre, Stanwell Tops
RENNA NEUMANNRENNA NEUMANN
Customer Service at Bliffert Lumber/Chase LumberCustomer Service at Bliffert Lumber/Chase Lumber
Tanner KrausTanner Kraus
Front End Associate at Tops Friendly MarketsFront End Associate at Tops Friendly Markets
Janae WhiteJanae White
Jr. Banking Administrator – Back Office at Equity Bank Bahamas Ltd.Jr. Banking Administrator – Back Office at Equity Bank Bahamas Ltd.
Hira JahangirHira Jahangir
Job position at Nassau County Public SafetyJob position at Nassau County Public Safety