Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quennie Ferguson

Nassau ,New Providence

Summary

Dynamic healthcare leader with a proven track record at Doctors Hospital Health System, excelling in project management and strategic leadership. Successfully reduced operational costs while enhancing team efficiency through innovative solutions. Adept at coaching and mentoring staff, fostering a culture of continuous improvement, and maintaining regulatory compliance to drive exceptional patient care outcomes.

Hardworking Associate Director knowledgeable about business practices in the healthcare (Surgical Services) industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.

Experienced with strategic planning, project management, and stakeholder communication. Utilizes these skills to enhance operational efficiency and drive team success. Track record of effective leadership in high-stakes environments.

Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.

Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Associate Director

Doctors Hospital Health System
01.2025 - Current
  • Led teams of up to Number personnel, supervising daily performance as well as training and improvement plans.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Assisted senior leadership in managing all aspects of operations.
  • Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
  • Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
  • Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
  • Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
  • Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
  • Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Adjunct Clinical Instructor

Doctors Hospital Health System, IOL
10.2023 - Current
  • Evaluated student performance through ongoing assessment, providing constructive feedback and promoting academic growth.
  • Facilitated skill development through hands-on clinical training, reinforcing theoretical knowledge with practical application.
  • Managed classroom dynamics effectively, fostering a positive atmosphere conducive to learning while maintaining professionalism at all times.
  • Supervised students during clinical rotations, ensuring adherence to policies and procedures while promoting patient safety and quality care delivery.
  • Collaborated with fellow faculty members to share resources, exchange ideas, and improve the overall effectiveness of the program.
  • Delivered high-quality instruction using a variety of teaching methods tailored to diverse learning styles and individual needs of students.
  • Promoted cultural competence among students through exposure to diverse patient populations during clinical experiences.
  • Inspired students to continue their education and professional development beyond graduation by sharing personal experiences and highlighting opportunities within the nursing field.
  • Assisted in curriculum development to ensure alignment with accreditation standards and best practices in nursing education.
  • Enhanced clinical learning experiences by incorporating innovative teaching strategies and relevant case studies.
  • Served as an approachable mentor for students, offering guidance on career planning and professional networking opportunities.
  • Maintained professional competence by engaging in continuous professional development activities related to nursing education and practice.
  • Supported student success by actively participating in academic advising sessions, identifying areas for improvement, and developing targeted interventions.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Provided educational lectures and facilitated discussions on weekly basis.
  • Implemented new educational techniques to boost student comprehension while reducing learning time.
  • Incorporated instructional aids and motivational strategies to eradicate learning gaps.
  • Evaluated students' competencies through written assignments and examinations.
  • Analyzed clinical settings' success in helping students achieve course and program outcomes.

Infusion Therapy Nurse

Reviv, Nassau Bahamas
04.2019 - Current
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
  • Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
  • Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
  • Managed patients recovering from medical or surgical procedures.
  • Educated family members and caregivers on patient care instructions.
  • Monitored patient reactions after administering medications and IV therapies.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.

Perioperative Charge

Oaktree Surgical Suites
07.2022 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Operating Room Nurse Manager

Doctors Hospital Health System
02.2019 - 07.2022
  • Promoted interdisciplinary collaboration among surgeons, anesthesiologists, and nurses to optimize patient care during surgeries.
  • Reduced patient recovery time by collaborating with a multidisciplinary team to develop post-operative care plans.
  • Championed the adoption of evidence-based practices within the operating room, driving quality improvements in patient care.
  • Enhanced patient safety by implementing strict protocols and guidelines for surgical procedures.
  • Streamlined operating room efficiency by optimizing staff scheduling and resource allocation.
  • Demonstrated exemplary leadership skills during crisis situations or high-stress surgical cases, guiding the team toward successful outcomes while maintaining composure and professionalism.
  • Participated in quality improvement initiatives that led to measurable improvements in key performance indicators for the operating room department.
  • Elevated staff morale through effective communication and recognition programs, fostering a positive work environment conducive to high-quality patient care.
  • Implemented innovative inventory management strategies that reduced waste and optimized resource utilization in the operating room.
  • Served as a mentor to new and experienced nursing staff, providing guidance, support, and expertise throughout their professional growth.
  • Cultivated an inclusive culture where all members of the healthcare team felt valued, supported, and empowered to contribute their unique skills and perspectives toward optimal patient care.
  • Increased patient satisfaction scores by fostering a supportive and compassionate environment in the operating room.
  • Contributed to continuing education efforts by offering ongoing training sessions on topics relevant to surgery nursing practice trends or advancements in medical technology pertinent to the OR setting.
  • Played a critical role in recruiting top talent for operating room nursing positions, helping build a highly skilled workforce dedicated to excellence in clinical practice.
  • Developed strong relationships with key vendors, ensuring timely delivery of essential supplies and equipment for surgical procedures.
  • Spearheaded initiatives for reducing surgical site infections, leading to improved patient outcomes across the board.
  • Assisted in the development of operating room budgets, ensuring adequate financial resources were allocated to maintain top-notch patient care standards.
  • Established a culture of continuous improvement through regular performance reviews and professional development opportunities for nursing staff.
  • Maintained compliance with regulatory standards by consistently updating policies and procedures in accordance with industry best practices.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
  • Evaluated skills of nursing personnel and verified staff certifications for validity.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Developed policies and procedures for effective pharmacy management.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Education

MBA - International Healthcare Management

University of Cumbria
Zurich, Switzerland
12.2025

Certificate Program - Quality And Safety

Institute For Healthcare Improvement
Boston, MA USA
07.2025

Medical Laser Safety Officer -

Rockwell Laser Industries
Cincinnati, Ohio USA
05.2025

Master of Science - Nursing - Perioperative Nursing

Tech Global University
Spain - Online
03.2025

Surgical Services Management Program -

Competency And Credentialing Institute
Denver, Colorado USA
10.2014

Ambulatory Surgery Administrator Certificate Prog -

Association of Perioperative Registered Nurses
Denver, Colorado USA
03.2010

Bachelor of Science - Nursing

University of The Visayas
Cebu City, Philippines
04.1995

Skills

  • Project management
  • Strategic leadership
  • Analytical thinking
  • Coaching and mentoring
  • Operations management
  • Decision-making
  • Relationship building
  • Corporate communications
  • Onboarding and training
  • Organizational development
  • Budget development
  • Budget management
  • Program development
  • Human resources management
  • Community outreach
  • Administrative support
  • Performance evaluations
  • Staff scheduling
  • Verbal and written communication
  • Recruiting and interviewing
  • Regulatory compliance
  • Staff coordination
  • Negotiation
  • Contract negotiation
  • Staff development
  • Task delegation
  • Recruitment and hiring
  • Individual accountability
  • Team leadership
  • Teamwork and collaboration
  • Computer skills
  • Managing operations and efficiency

Timeline

Associate Director

Doctors Hospital Health System
01.2025 - Current

Adjunct Clinical Instructor

Doctors Hospital Health System, IOL
10.2023 - Current

Perioperative Charge

Oaktree Surgical Suites
07.2022 - 12.2024

Infusion Therapy Nurse

Reviv, Nassau Bahamas
04.2019 - Current

Operating Room Nurse Manager

Doctors Hospital Health System
02.2019 - 07.2022

MBA - International Healthcare Management

University of Cumbria

Certificate Program - Quality And Safety

Institute For Healthcare Improvement

Medical Laser Safety Officer -

Rockwell Laser Industries

Master of Science - Nursing - Perioperative Nursing

Tech Global University

Surgical Services Management Program -

Competency And Credentialing Institute

Ambulatory Surgery Administrator Certificate Prog -

Association of Perioperative Registered Nurses

Bachelor of Science - Nursing

University of The Visayas

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Quennie Ferguson