Quincy Lewis
Nassau
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
Work History
TEAM LEAD
IBEX GLOBAL
Jamaica
10.2018 - 10.2023
- Coaching, developing and handling Personnel issues (absenteeism, managing staff issues)
- Accurately maintains staffing efficiency and effectiveness
- Knows and supports approved departmental and corporate policies relating to business procedures, philosophies, conduct and ensuring that all efforts are made to or exceed company goals
- Monitors weekly operations employee attrition for the assigned team to ensure it is at or below goal
- Perform quality Assurance functions.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Built strong relationships with customers through positive attitude and attentive response.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Gathered, organized and input information into digital database.
Counter Clerk
Ahh -Fatt Wholesale And Retail
Jamaica
04.2016 - 06.2017
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Provided callers with product and customer service information to foster brand loyalty.
- Enhanced customer satisfaction by providing efficient and accurate service at the counter.
- Processed customer orders and accurately entered into order system.
DISWASHER
BEAUTY'S BREAFAST CAFÉ
Jamaica
07.2014 - 11.2015
- Collecting used kitchenware from dining and kitchen areas
- Washing specific items by hand
- Set up work stations before meal prep begins
- Sanitize the kitchen area, including the floor
- Remove garbage regularly.
Welding Fabricator
Mega Fabrications
Jamaica
02.2012 - 11.2013
- Welded metal components in vertical, overhead and flat positions.
- Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
- Maintained superior craftsmanship standards while working under tight deadlines in a fast-paced environment.
- Replaced faulty parts and components in soldering process.
- Welded various connections with high-quality final results.
Education
Supervisory Management - Operations Management And Supervision
HEART TRUST / NTA
Jamaica 02.2024
Welding - Mechanical Engineering
Old Harbour High School
Jamaica 06.2012
CXC PASSES -
OLD HARBOUR HIGH SCHOOL
Jamaica06.2012
Skills
- Attention to Detail and ability to Learn quickly
- Flexible and Adoptable and fast worker
- Leadership and Problem Solving
- Active Listening
- Teamwork and Collaborative
- Verbal Communication and Customer Service
- Mentoring
- Staff Training
- Team Check-Ins
- Equipment Maintenance
Timeline
TEAM LEAD
IBEX GLOBAL
10.2018 - 10.2023
Counter Clerk
Ahh -Fatt Wholesale And Retail
04.2016 - 06.2017
DISWASHER
BEAUTY'S BREAFAST CAFÉ
07.2014 - 11.2015
Welding Fabricator
Mega Fabrications
02.2012 - 11.2013
Supervisory Management - Operations Management And Supervision
HEART TRUST / NTA
Welding - Mechanical Engineering
Old Harbour High School
CXC PASSES -
OLD HARBOUR HIGH SCHOOL