Quitel Charlton
Summary
Creative hospitality professional with wealth of knowledge. Offering excellent customer service and public speaking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Career success working with visitors and travelers to create entertaining and memorable experiences.
Overview
10
10
years of professional experience
Work History
Resort Hostess/Head Hostess/Waitress
Albany Resort
11.2013 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Staff Representative
Albany Resort
01.2019 - Current
- Rewarded Employee of the month (February 2019)
- Completed - 'Train the Trainer' course hosted in Orlando by the Tavistock Group of Companies (February 27th, 2019)
- Rewarded Employee of the year (2019)
- Addressed all staff concerns brought forward and take them before the department heads and managers, to work hand in hand to bring about change, establish standards and maintain high staff morale.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
BA - English, Film and Drama
The University of The Bahamas
Nassau, Bahamas08.2025
High School Diploma -
St. Francis De Sales Catholic School
Abaco, Bahamas06.2012
Skills
- Confidential Records Management
- Grievance Arbitration
- Filing Systems
- Special Needs Clients
- Dynamic Communication Skills
- Team Leadership
Timeline
Staff Representative
Albany Resort
01.2019 - Current
Resort Hostess/Head Hostess/Waitress
Albany Resort
11.2013 - Current
BA - English, Film and Drama
The University of The Bahamas
High School Diploma -
St. Francis De Sales Catholic School
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