Quzhan K S Johnson
Nassau,The Bahamas
Summary
Insightful Information Technology Manager with years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
12
12
years of professional experience
23
23
Certifications
Work History
IT Manager
National Sports Authority
01.2024 - Current
- Company Overview: www.nsa-bahamas.com
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- · Administer and maintain servers, workstations, user access, Active Directory, and Office 365 suite.
- Lead day-to-day IT operations including infrastructure monitoring, data protection, and network security.
Systems Engineer
Cloud Carib
01.2020 - 01.2024
- Company Overview: Managed Service Provider. Website: www.cloudcarib.com
- Completed software updates and assessed security patches for optimized computer use.
- Performed patch management, system hardening, and security protocol implementation.
- Managed multiple vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
- Managed virtualized environments (VMware, Hyper V & Azure) and cloud infrastructure solutions.
- Monitored and troubleshot networking issues and provided Tier 2/3 support to clients
- Maintained service level agreements and improved operational workflows using ITIL.
IT Support Specialist
Redstone Technology
01.2019 - 01.2020
- Company Overview: MSP. Website: www.redstonetechnology.com
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
Technical Service Representative
Synergy Bahamas
01.2017 - 01.2019
- Company Overview: Website: www.synergybahamas.net
- · Delivered front-line customer service and technical troubleshooting.
- · Delivered Tier 1 & 2 desktop,OS,software and network support in a high-demand environments.
- Supported end-user devices, software installations, system imaging, and repair.
- Oversaw remote and onsite client infrastructure, resolving complex system/network issues.
Support Technician
CGCL Cits Group
01.2016 - 01.2017
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided tech support for devices, networking issues, and POS software.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Technical Customer Service Representative
Island Cellular & Electronics
01.2013 - 01.2015
- Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
- Provided tech support for mobile devices.
Education
Master's Degree - Information Technology
Kennesaw State University
Atlanta GA06-2026
Diploma -
Saint John's College
01.2009
Bachelor's Degree - Information Technology Networking
Devry University
Chicago Il06-2025
Associate's Degree - Information Technology Networking
Devry University
Chicago Il06.2022
Skills
- ITIL framework
- Enterprise architecture
- Documentation management
- IT governance
- Virtualization
- Cloud computing
- Networking
- Technical support scheduling
- Technical leadership
- Technical support
- IT service management
- User support
- IT infrastructure proficiency
- Excellent communication
- Organizational skills
- Application support
- IT infrastructure
- Active directory
- Microsoft exchange
- Veeam backup & replication
- Windows server
- System backup & recovery
- Help desk
Certification
- Certifications :CompTIA IT Fundamentals, A+, Network+, Security+, Cloud +, Project +, IT Operations Specialist, Secure Infrastructure Specialist, Cloud Admin Professional,MTA Networking,ITIL, IBTA Customer Service, IBTA Business Communication, IBTA Business Etiquette, IBTA Leadership, IBTA Sales, IBTA Technology Specialist, IBTA Master Executive,ISC2 Candidate,ISC2 Cyber Security,Cisco CyberSecurity Essentials,Zerto Certified Associate,Palo PSE Foundation, Veeam VCTSP.
Technology Summary
Norton Symantec, Sophos, AVG, Smart Card, ACLs, MFA (DUO), Security Cameras, Unix-Based Systems (MAC, Linux), Windows, Windows Server, VMware, Palo Alto FW, Sophos FW, LANs, WLANS, WANs, VPNs, Cloud computing, MS Office, Microsoft Active Directory, Microsoft Exchange, POS (QuickBooks, Peachtree), Veeam, help desk (spiceworks, Zendesk)
Personal Information
Hobbies: Photography, Traveling, Technology, Networking with people, Music
Timeline
IT Manager
National Sports Authority
01.2024 - Current
Systems Engineer
Cloud Carib
01.2020 - 01.2024
IT Support Specialist
Redstone Technology
01.2019 - 01.2020
Technical Service Representative
Synergy Bahamas
01.2017 - 01.2019
Support Technician
CGCL Cits Group
01.2016 - 01.2017
Technical Customer Service Representative
Island Cellular & Electronics
01.2013 - 01.2015
Master's Degree - Information Technology
Kennesaw State University
Diploma -
Saint John's College
Bachelor's Degree - Information Technology Networking
Devry University
Associate's Degree - Information Technology Networking
Devry University
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