Rachel Colebrooke
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at Higgs & Johnson. Proven ability to manage multiple tasks efficiently while maintaining attention to detail. Skilled in Microsoft applications and adept at fostering a welcoming environment, enhancing client satisfaction and operational effectiveness.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Higgs & Johnson
12.2024 - 04.2025
- Managed incoming calls and directed them to appropriate departments.
- Greeted clients and visitors, ensuring a welcoming atmosphere.
- Scheduled appointments and coordinated meetings for staff members.
- Maintained organized front desk area and ensured cleanliness of reception space.
- Assisted with administrative tasks, including filing and data entry.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Appraisal Assistant
ERA Dupuch Real Estate
08.2024 - 09.2024
- Assisted in gathering and organizing appraisal data for property evaluations.
- Conducted preliminary research on property values and market trends.
- Supported senior appraisers by preparing documentation for review processes.
- Maintained accurate records of appraisals and client interactions in database systems.
Office Assistant/Appraisal Assistant
JM Appraisers
11.2021 - 12.2023
- Assisted in managing daily office operations and workflow efficiency.
- Supported team with administrative tasks, ensuring timely completion of projects.
- Coordinated communication between departments to facilitate information sharing.
- Maintained organized filing system, enhancing document retrieval processes.
- Collaborated with team members to streamline appraisal workflows and improve efficiency.
- Responded to client inquiries regarding appraisal statuses and procedural questions.
- Conducted thorough market research to provide appraisers with essential data on comparable properties.
- Supported appraisers with research and analysis, contributing to accurate property valuations.
Disaster Relief Volunteer
Dorian Disaster Relief
08.2019 - 10.2021
- Coordinated logistics for distribution of disaster relief supplies to affected communities.
- Evaluated needs assessments to prioritize support efforts in high-impact areas post-disaster.
- Provided emotional support to disaster survivors, helping them cope with trauma and loss more effectively.
- Managed logistics efficiently, ensuring timely delivery of essential resources during relief operations.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
Education
No Degree - Diploma In Human Resources
Alison
Online Certification10-2024
High School Diploma -
Kingsway Academy
Nassau, Bahamas06-2003
Skills
- Customer service
- Attention to detail
- Time management
- Sensitive information handling
- Skilled in Microsoft/Quickbooks
- Multitasking and organization
- Payment processing
- Punctual and reliable
- Travel coordination
- Email and telephone decorum
- Administrative skills
- Front office management
Timeline
Front Desk Receptionist
Higgs & Johnson
12.2024 - 04.2025
Appraisal Assistant
ERA Dupuch Real Estate
08.2024 - 09.2024
Office Assistant/Appraisal Assistant
JM Appraisers
11.2021 - 12.2023
Disaster Relief Volunteer
Dorian Disaster Relief
08.2019 - 10.2021
No Degree - Diploma In Human Resources
Alison
High School Diploma -
Kingsway Academy
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